Retail jobs in Singapore
Retail Manager
SMARTE CARTE SINGAPORE PTE LTD
Bakery Operations Lead - Multi-Outlet Growth
BUTTER & CREAM BAKERY PTE. LTD.
Senior Change Manager, Transformation Office
Frasers Property Limited
Retail Sales Associate — Commission + PB
ANRADUS PTE. LTD.
Store Manager
Tiffany & Co. Pte Ltd
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EMINENCE ORGANIZATION PTE. LTD.
Retail Associate
W NETWORK PRIVATE LIMITED
Director, Financial Planning & Analysis
Sephora
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Retail Store Lead – Sales, Service & Growth
Skechers Singapore Pte Ltd
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Skechers Singapore Pte Ltd
Senior/Executive, Sales - Modern Trade
SANZ PTE. LTD.
Retail Sales & Events Manager
Uchino International Singapore Pte Ltd
Sales Manager (Retail Operation)
Uchino International Singapore Pte Ltd
Food Buyer I - Merchandising & Store Growth
Al Futtaim Retail Company (Singapore) Pte Ltd
Singapore Retail Launch & Growth Lead
ASK & EMBLA GALACTIC PTE. LTD.
Luxury Beauty Advisor & Customer Experience Champion
LUXASIA PTE. LTD.
Finance Manager (Group consolidation/F&B + Retail)
STAFFKING PTE. LTD.
Accounts Executive (Contract)
Culina Pte Ltd
Store Manager (Fashion) Drive Sales & Team Growth
G3 (SG) PTE. LTD.
Shop Manager: Lead Operations & Customer Experience
MACLINK PTE. LTD.
AVP, Wealth Training and Recognition
HSBC
Retail Manager
Job summary
A leading airport operations company in Singapore is seeking an experienced Operations Manager to lead a team of 30-50 staff in daily baggage storage operations across all terminals. Responsibilities include auditing operational efficiency, establishing standard operating procedures (SOPs), and managing customer feedback. The ideal candidate holds a degree in Business Management with a minimum of 5 years supervisory experience in airport or retail operations. This opportunity offers a chance to drive operational excellence in a dynamic environment.
Qualifications
- Minimum 5 years of supervisory experience in airport terminal operations or retail operations.
- Able to work on Shift Duty.
Responsibilities
- Lead a team of 30-50 staff in daily store operations across all terminals.
- Conduct daily store visits to audit operational efficiency.
- Establish and update SOPs, conducting internal audits.
- Handle customer inquiries and follow up on service recovery.
- Manage inventory audit and stock levels.
Skills
Education
- Lead a team of 30-50 staff in the daily store operation across all terminals. Drive retail sales, ensure optimal performance, high level of customer service, security, and SOP are being followed.
- Conduct daily store visits to audit operational efficiency and identify opportunities for improvement.
- Establish, maintain and update all SOPs and conduct internal audit to ensure compliance and adopt best practices.
- Handle customers enquires, feedback/complaints, and follow up with service recovery.
- Ensure operational excellence and optimization of resources.
- Support ISC counters across all terminals and manage backend operations to ensure efficiency & quality.
- Manage inventory audit and stock levels to ensure accuracy.
- Handle customer feedback or escalations when necessary. Work closely with internal/external stakeholders on all implementations.
- Develop & implement training, refresher program. Responsible in leading onboarding & refresher training to equip staff with high competency & skills to perform all tasks i.e., wrapping, handle international delivery, laundry drop-off and other tasks assigned to them.
- Coach and conduct assessment on TL/ CSO competency level through training, quizzes etc.
- Plan monthly roster, tracker and leave administration for all subordinates.
- Accountable for daily sales reconciliation and perform weekly sales report. Conduct spot check on cash float in store.
- Responsible for accurate reporting i.e., sales reconciliation, bag wrap, EOD, weekly sales, inventory, laundry sales, bag delivery, DHL etc, and ensure records are disseminated to CSO timely.
- Handle other responsibilities that may be delegated or stipulated by management team.
- Degree in Business Management or equivalent from a recognized university preferred
- Minimum 5 years of supervisory experience in airport terminal operations or retail operations
- Possess excellent interpersonal, communication and organizational skills
- Able to work on Shift Duty
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.