Retail Manager

SMARTE CARTE SINGAPORE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading airport operations company in Singapore is seeking an experienced Operations Manager to lead a team of 30-50 staff in daily baggage storage operations across all terminals. Responsibilities include auditing operational efficiency, establishing standard operating procedures (SOPs), and managing customer feedback. The ideal candidate holds a degree in Business Management with a minimum of 5 years supervisory experience in airport or retail operations. This opportunity offers a chance to drive operational excellence in a dynamic environment.

Qualifications

• Minimum 5 years of supervisory experience in airport terminal operations or retail operations.
• Able to work on Shift Duty.

Responsibilities

• Lead a team of 30-50 staff in daily store operations across all terminals.
• Conduct daily store visits to audit operational efficiency.
• Establish and update SOPs, conducting internal audits.
• Handle customer inquiries and follow up on service recovery.
• Manage inventory audit and stock levels.

Skills

Interpersonal skills

Communication skills

Organizational skills

Education

Degree in Business Management or equivalent

Job description

Core Responsibilities:

Operations:

Baggage Storage Operations:

• Lead a team of 30-50 staff in the daily store operation across all terminals. Drive retail sales, ensure optimal performance, high level of customer service, security, and SOP are being followed.
• Conduct daily store visits to audit operational efficiency and identify opportunities for improvement.
• Establish, maintain and update all SOPs and conduct internal audit to ensure compliance and adopt best practices.
• Handle customers enquires, feedback/complaints, and follow up with service recovery.
• Ensure operational excellence and optimization of resources.

iShopChangi Operations:

• Support ISC counters across all terminals and manage backend operations to ensure efficiency & quality.
• Manage inventory audit and stock levels to ensure accuracy.
• Handle customer feedback or escalations when necessary. Work closely with internal/external stakeholders on all implementations.

People:

• Develop & implement training, refresher program. Responsible in leading onboarding & refresher training to equip staff with high competency & skills to perform all tasks i.e., wrapping, handle international delivery, laundry drop-off and other tasks assigned to them.
• Coach and conduct assessment on TL/ CSO competency level through training, quizzes etc.
• Plan monthly roster, tracker and leave administration for all subordinates.

Administrative & reporting:

• Accountable for daily sales reconciliation and perform weekly sales report. Conduct spot check on cash float in store.
• Responsible for accurate reporting i.e., sales reconciliation, bag wrap, EOD, weekly sales, inventory, laundry sales, bag delivery, DHL etc, and ensure records are disseminated to CSO timely.

Others:

• Handle other responsibilities that may be delegated or stipulated by management team.

Job Specifications (Qualifications/Experiences):

• Degree in Business Management or equivalent from a recognized university preferred
• Minimum 5 years of supervisory experience in airport terminal operations or retail operations
• Possess excellent interpersonal, communication and organizational skills
• Able to work on Shift Duty