Shop Manager: Lead Operations & Customer Experience

MACLINK PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading retail company in Singapore is seeking a committed Shop Manager to oversee daily operations of a busy outlet. The ideal candidate will demonstrate strong leadership skills and operational discipline, managing a small team under tight schedules. Responsibilities include overseeing store procedures, managing staff, addressing customer complaints, and ensuring compliance with corporate guidelines. A minimum of 5 years of retail management experience is required, with a willingness to work long hours, including weekends and holidays.

Qualifications

• At least 5 years of retail management experience.
• Ability to manage staff under tight schedules.
• Willingness to work long hours, including weekends and holidays.

Responsibilities

• Oversee daily operations of the busy outlet.
• Manage store procedures and staff effectively.
• Handle customer complaints professionally.

Skills

Leadership

Operational discipline

Team management

Customer service

Job description

A leading retail company in Singapore is looking for a committed Shop Manager to oversee daily operations of a busy outlet. This role demands strong leadership and operational discipline, along with the ability to manage a small team under tight schedules. Responsibilities include overseeing store procedures, managing staff, Specialist handling customer complaints, and ensuring compliance with corporate guidelines. The ideal candidate will have at least 5 years of retail management experience and be willing to work long hours, including weekends and holidays.