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1,785

Remote jobs in Singapore

Service Desk Manager

ITCAN PTE. LIMITED

Singapore
On-site
SGD 70,000 - 90,000
13 days ago
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Marine Engineering [Training Provided] - 2323

THE SUPREME HR ADVISORY PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
13 days ago

z/OS Technical Specialist & Solutions Lead

OPUS IT SERVICES PTE LTD

Singapore
On-site
SGD 60,000 - 80,000
13 days ago

IBM Z Technical Specialist

OPUS IT SERVICES PTE LTD

Singapore
On-site
SGD 60,000 - 80,000
13 days ago

Advisory Solution Consultant, Core Business Solutions

ServiceNow

Singapore
Hybrid
SGD 100,000 - 130,000
13 days ago
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R0404862 - End User Computing - Senior IT Infrastructure Programme Manager (Real Estate) - VP

DEUTSCHE BANK AKTIENGESELLSCHAFT

Singapore
Hybrid
SGD 90,000 - 110,000
13 days ago

Remote Government Geospatial Sales Executive

LEDGEN SINGAPORE PTE. LTD.

Singapore
Remote
SGD 20,000 - 60,000
13 days ago

Industry Account Executive

LEDGEN SINGAPORE PTE. LTD.

Singapore
Remote
SGD 20,000 - 60,000
13 days ago
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IT Support Engineer

Fusion Worldwide

Singapore
On-site
SGD 60,000 - 80,000
13 days ago

Senior Software Engineer (Data Analytics)

HTK

Singapore
On-site
SGD 70,000 - 90,000
13 days ago

Part-Time Bookkeeper - Flexible Hours, Mostly Remote (Singapore)

KIDS VILLAGE ASIA PTE. LTD.

Singapore
Hybrid
SGD 20,000 - 60,000
13 days ago

Coordinator (Supply Chain) - JY

PASONA SINGAPORE PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
13 days ago

Fund Investment Trainee — Remote & Flexible Schedule

JA CREATIONS PTE. LTD.

Singapore
On-site
SGD 20,000 - 60,000
13 days ago

Senior System Administrator

MANTEC CONSULTING PTE. LTD.

Singapore
On-site
SGD 40,000 - 60,000
13 days ago

Team Lead - Onboarding Operations

Adyen

Singapore
On-site
SGD 100,000 - 140,000
13 days ago

Senior Product Designer — Remote AI‑Driven UX Excellence

Sleek

Singapore
Hybrid
SGD 77,000 - 104,000
13 days ago

Automation Engineer (Waste Treatment) - 0210

THE SUPREME HR ADVISORY PTE. LTD.

Singapore
On-site
SGD 80,000 - 100,000
13 days ago

Cloud Solutions Architect (Presales) - Remote & Equity

ClickHouse

Singapore
Hybrid
SGD 80,000 - 120,000
13 days ago

Urgent! Senior System Engineer (Network) HSW

TRUST RECRUIT PTE. LTD.

Singapore
On-site
SGD 70,000 - 90,000
13 days ago

Application Engineer - VCF Advanced Services

CA (Singapore) PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
13 days ago

Data Engineer

PROXIMA BETA PTE. LIMITED

Singapore
On-site
SGD 60,000 - 80,000
13 days ago

ADMIN ASSISTANT

A4 INTERNATIONAL PTE LTD

Singapore
On-site
SGD 20,000 - 60,000
13 days ago

Singapore After Sales Support Specialist

Crane Venture Partners

Singapore
Hybrid
SGD 60,000 - 80,000
13 days ago

Remote Recruitment Consultant - 360 Role, High Pay

PEOPLELAKE CONSULTING PTE. LTD.

Serangoon Garden Circus
Remote
SGD 80,000 - 100,000
13 days ago

Senior AI Engineer

Workato

Singapore
On-site
SGD 80,000 - 120,000
13 days ago

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Data Entry Remote jobsRemote Work From Home jobs
Service Desk Manager
ITCAN PTE. LIMITED
Singapore
On-site
SGD 70,000 - 90,000
Full time
13 days ago

Job summary

A technology services company in Singapore is seeking a Service Desk Manager to lead a team providing first-level technical support. The ideal candidate should have 7 years of experience in end-user support and 5 years in a leadership role. Responsibilities include incident management, ensuring high service quality, and training new staff. Proficiency in managing computing devices and familiarity with ITIL is preferred.

Qualifications

  • 7 years of end-user support experience, desktop or technical service desk.
  • 5 years of experience leading a service desk team.
  • In-depth technical skills to support various computing devices.

Responsibilities

  • Manage the Service Desk and staff to provide 1st level technical support.
  • Act as a further escalation point for unresolved cases.
  • Take overall responsibility for incident management and request fulfilment.

Skills

End-user support experience
Leadership in service desk
Technical skills for computing devices
Familiarity with Service Desk Operations
ITIL 4 Foundation certification
Job description
Job Responsibilities
  • Manage the Service Desk and staff to provide 1st level technical support.
  • Answering support queries via the telephone, emails using remote desktop tools or should the need arise attendance to users place of work.
  • Act as a further escalation point for unresolved or escalated cases.
  • Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Report to SD managers on any issue that could significantly impact the business.
  • Take overall responsibility for incident management and request fulfilment (if any).
  • Ensure staff take ownership of user problems and be proactive when dealing with user issues.
  • Ensure all calls and emails are logged in the Service Desk logging system.
  • Allocate more complex calls and emails to the relevant IT Support member.
  • Arrange for external technical support where problems cannot be resolved within L1.
  • Manage Service Quality Assessment and Coach the agents on proper handling approaches.
  • Provide Domain Training to new joiners.
Requirements
  • 7 years of end-user support experience, desktop or technical service desk.
  • 5 years of experience leading a service desk team.
  • To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
  • Familiar with Service Desk day to day Operation.
  • Preferably with ITIL 4 Foundation certification.
  • Experience in Situational Management to provide Adhoc instructions to the team.
  • Experience in Gap Analysis, Productivity, Call/Incident Trending.
  • Experience in managing Complaints.
  • Experience in Service Level Agreement (SLA) Reports, Service Improvement Opportunities.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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