AI and Automation Engineer

Crypto.com; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading cryptocurrency platform in Singapore is seeking an AI and Automation Engineer to innovate client onboarding and operational efficiency. You'll develop AI-powered solutions and chatbots, integrating AI models to enhance customer support. Strong expertise in Python and Generative AI is essential. This role offers competitive salary and flexibility in work setup. Join a supportive team dedicated to transforming the cryptocurrency landscape.

Benefits

Crypto.com Visa card upon joining

Competitive salary

Attractive annual leave

Qualifications

• Minimum of 3-5 years of professional experience in software development, AI engineering, or automation roles.
• Strong hands-on experience with Python and relevant libraries.
• Proven experience with NLP/NLU and model deployment.

Responsibilities

• Design, develop, and maintain AI customer chatbots.
• Implement secure automation solutions for KYC processes.
• Write clean, efficient code for automation and integrations.

Skills

Customer support automation

Generative AI implementation

Python programming

Document processing

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

Python libraries (NumPy, pandas, TensorFlow, etc.)

AI workflow software (Dify, n8n)

Job description

We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.

We are seeking a highly motivated and experienced AI and Automation Engineer to join our AI Innovation team. The ideal candidate will be instrumental in designing, developing, and deploying cutting‑edge AI‑powered automation solutions, primarily focused on enhancing our Client onboarding, operational efficiency and financial processes. This role requires a strong blend of software engineering skills, deep understanding of Generative AI, and practical experience in implementing sophisticated automation flows.

Key Responsibilities

• Customer Support Automation & Chatbots:
• Design, develop, and maintain AI customer chatbots and other automation tools to improve response times and resolution rates for customer support automation.
• Integrate AI models with existing support channels and backend systems.
• Generative AI & RAG Implementation:
• Develop and optimize applications utilizing Generative AI (GenAI), with a focus on implementing robust Retrieval-Augmented Generation (RAG) pipelines for accurate, context‑aware responses.
• Experiment with and integrate various Large Language Models (LLMs) and foundation models.
• KYC & Financial Automation:
• Implement secure and compliant automation solutions for Know Your Customer (KYC) processes, including data validation, document processing, and risk flagging.
• Develop automation flows for payment handling and reconciliation, ensuring accuracy, security, and integrity of financial transactions.
• Software Development:
• Write clean, efficient, and well‑documented code using Python for machine learning models, automation scripts, and system integrations.
• Collaborate with cross‑functional teams (Product, Data Science, Operations) to define requirements and deliver solutions.
• Agentic AI & Workflow Management (A Plus):
• Leverage or quickly learn AI flow software and platforms like Dify, n8n, LangChain, or other Agentic AI frameworks to build complex, multi‑step automation workflows.

Required Qualifications

• Experience: Minimum of 3-5 years of professional experience in software development, AI engineering, or automation focused roles.
• Programming: Strong hands‑on experience with Python and relevant libraries (e.g., NumPy, pandas, scikit‑learn, TensorFlow/PyTorch).
• AI/ML: Proven experience with NLP/NLU and machine learning model deployment, specifically in the context of chatbots and customer service.
• GenAI/RAG: Practical experience implementing Generative AI solutions and building RAG architectures.
• Domain Knowledge:
• Direct experience with customer support automation and developing AI customer chatbots.
• Familiarity with financial technology processes, particularly KYC procedures and payment handling/reconciliation

Preferred Qualifications (The “Nice-to-Haves”)

• Experience with AI workflow software such as Dify, n8n, or other frameworks for building Agentic AI systems.
• Familiarity with cloud platforms (AWS, Azure, or GCP) for deploying and scaling AI/ML services.
• Experience with containerization (Docker, Kubernetes).

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal – Cryptocurrency in every wallet.

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us - our internal mobility program offers employees a new scope.

Work Perks: crypto.com visa card provided upon joining

Are you ready to kickstart your future with us?

Benefits

Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks: crypto.com visa card provided upon joining

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com.

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.