Remote Banking Support Specialist - Non-Voice

Mashreq Bank; Remote; SGD 20,000 - 60,000; Full time

Job summary

A financial services organization is seeking a highly motivated Remote Banking Customer Support (Non-Voice) professional to join its team. The role involves providing customer support through digital channels while ensuring a seamless experience. Ideal candidates will possess strong communication skills, a high school diploma, and experience in banking or customer service. Flexible working hours are available, and the position is fully remote.

Benefits

Competitive salary and performance-based incentives

Fully remote work with flexible scheduling

Comprehensive training and professional development

Health and wellness benefits, including medical coverage

Supportive and collaborative team environment

Qualifications

• Minimum of 1–2 years of experience in banking or customer support.
• Experience with online banking systems or ticketing platforms is advantageous.

Responsibilities

• Handle customer inquiries via email, chat, and ticketing platforms.
• Resolve account-related issues and maintain detailed records.
• Collaborate with internal teams to improve support operations.

Skills

Strong written communication skills in English

Proficiency in Microsoft Office Suite

Problem-solving skills

Patience and empathy

Education

High school diploma or equivalent

Bachelor's degree in Finance, Business, or related fields

Tools

CRM systems

Digital communication platforms

Job description

A financial services organization is seeking a highly motivated Remote Banking Customer Support (Non-Voice) professional to join its team. The role involves providing customer support through digital channels while ensuring a seamless experience. Ideal candidates will possess strong communication skills, a high school diploma, and experience in banking or customer service. Flexible working hours are available, and the position is fully remote.