Quality Analyst jobs in Singapore

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

• Carry out daily maintenance of static data, including customer profiles, pricing, commissions, trade conditions, and system parameters for core banking systems.
• Ensure compliance with statutory rules and internal policies, standards, and guidelines.
• Review and update Standard Operating Procedures annually or when there are major changes in processes and systems.

• Carry out daily maintenance of static data including customer profiles, pricing, commissions, trade conditions and system parameters for core trade systems.
• Ensure compliance with statutory rules and internal policies, standards and guidelines.
• Compile monthly performance reports to track achievement of Service Level Agreements.
• Support the development of IMEX text skeletons for both BAU change requests and projects.
• Review and update Standard Operating Procedures annually or when there are major changes in processes and systems.
• Support risk and control activities such as Quality Assurance Review as well as Risk and Control Self Assessment.
• Support audit projects that System Administration is in scope.
• Join hands with regional teams to write up and review user stories for system enhancements to streamline the operational processes of System Administration.
• Support regional project rollout activities such as user acceptance test, regression test and live verification from the perspective of System Administration.

• University degree in Operations Management, Business Management, Information Systems or relevant disciplines.
• Minimum 5 years of experience in banking operations or relevant experience, preferably with knowledge on trade systems.
• Ability to plan day-to-day operational activities and propose solutions to operational problems.
• Passionate to be a change agent within the team.
• Excellent interpersonal and communication skills to build and maintain rapport with stakeholders.
• Excellent teamwork and collaborative skills to work with peers and regional teams.
• Good awareness of operational risk.
• As the team's role involves regional locations, supporting both core markets and international centres, occassional weekend and holiday support is required.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.