25916106 Senior Application Support Analyst - Assistant Vice President

CITIBANK N.A.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global banking institution in Singapore is seeking a Senior Application Support Analyst to monitor systems and resolve incidents, ensuring smooth trading operations. Candidates should have 5-8 years of experience in application support, be proficient in Oracle SQL, and possess strong analytical skills. The role involves communication with various stakeholders and working in shifts to cover critical operational windows. This opportunity offers significant growth potential in a dynamic financial environment.

Qualifications

• 5-8 years' experience preferred in application support role.
• Strong analytical, organizational and detail orientation.
• Effective under stress with clear communication.

Responsibilities

• Monitor systems and quickly troubleshoot incidents.
• Drive permanent fixes and SLA improvements.
• Coordinate across shifts and communicate with stakeholders.

Skills

Front-office application support

Oracle SQL

Solaris/Linux

Python/shell scripting

Analytical skills

Communication skills

Financial products knowledge

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Geneos/ITRS/Splunk

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as Senior Application Support Analyst - Assistant Vice President based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

The Application Support Senior Analyst is a senior role, hands-on specialist who uses deep domain knowledge to improve processes, tools and workflows within the function. They analyze moderately complex, variable issues with meaningful business impact, weigh options and drive practical solutions. Strong communication, diplomacy, and informal leadership are expected, including coaching or training others, and influence decisions through expert advise that affects team performance and outcomes.

Core Responsibilities

• Monitor systems, batches and interfaces; quickly troubleshoot and resolve incidents to keep trading operations running.
• Coordination fixes, root-case analysis and stakeholder communications; handover cleanly across shifts or teams.
• Drive permanent fixes, SLA improvements, and resource optimizations, maintain and update runbook and docs.
• Use monitoring, ticketing and collaboration tools, support automation, Incident /change management.
• Work closely with traders, operation, middle office , developers ,business team and downstream partners.
• Shift coverage: Team works in 09 hour shifts between 07:00 – 19:00 SGT to cover critical APAC windows.

Core Skills

• Hands on front-office application support; proven troubleshooting ,incident resolution and shift based operational ownership.
• Comfortable with Oracle SQL and /or Solaris/Linux; able to navigate systems, build adhoc queries and perform basic admin tasks
• Working knowledge of windows, networks, ,Exposure to cloud ,devops tooling , real time monitoring (Geneos/ITRS /Splunk or similar ) or incident/problem management tools(ServiceNow or similar)
• Python /shell scripting or similar scripting for automation or support tasks
• Strong analytical ,organizational and detail orientation; able to plan workload, document clearly and model to use spreadsheets
• Positive attitude, keen to learn, effective under stress and tight timelines; clear verbal and written communication across tech, operations and business partners
• Prior or strong interest in financial products, markets and related workflows
• 5-8 years’ experience preferred in application support role

Education

• Bachelor’s/University degree or equivalent experience

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today