Senior Application Support Analyst - Assistant Vice President

Citigroup Inc.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading global financial services company in Singapore is looking for a Senior App Support Analyst to improve processes and ensure operational efficiency. This role involves monitoring systems, troubleshooting incidents, and collaborating closely with various teams such as traders and developers. Candidates should have 5-8 years of experience in application support and be comfortable with Oracle SQL. A Bachelor’s degree or equivalent experience is required. The company promotes an inclusive workplace and is an equal opportunity employer.

Qualifications

• 5-8 years' experience in application support role.
• Comfortable with Oracle SQL and/or Solaris/Linux.
• Strong analytical and organizational skills.
• Positive attitude and clear communication skills.

Responsibilities

• Monitor systems, batches and interfaces.
• Coordinate fixes and stakeholder communications.
• Drive permanent fixes and SLA improvements.
• Work closely with traders and operation teams.
• Provide shift coverage across critical windows.

Skills

Troubleshooting

Application Support

Oracle SQL

Python/Shell Scripting

Incident Management

Strong Communication

Education

Bachelor’s/University degree or equivalent experience

Tools

ServiceNow

Geneos/ITRS/Splunk

Job description

Job Description

The App support Sr Analyst is a senior role, hands‑on specialist who uses deep domain knowledge to improve processes, tools and workflows within the function. They analyze moderately complex, variable issues with meaningful business impact, weigh options and drive practical solutions. Strong communication, diplomacy, and informal leadership are expected, including coaching or training others, and influence decisions through expert advice that affects team performance and outcomes.

Core Responsibilities

• Monitor systems, batches and interfaces; quickly troubleshoot and resolve incidents to keep trading operations running.
• Coordinate fixes, root‑cause analysis and stakeholder communications; handover cleanly across shifts or teams.
• Drive permanent fixes, SLA improvements, and resource optimizations; maintain and update runbooks and documentation.
• Use monitoring, ticketing and collaboration tools, support automation, incident/change management.
• Work closely with traders, operations, middle office, developers, business team and downstream partners.
• Shift coverage: Team works in 09‑hour shifts between 07:00 – 19:00 SGT to cover critical APAC windows.

Core Skills

• Hands‑on front‑office application support; proven troubleshooting, incident resolution and shift‑based operational ownership.
• Comfortable with Oracle SQL and/or Solaris/Linux; able to navigate systems, build ad‑hoc queries and perform basic admin tasks.
• Working knowledge of Windows, networks, exposure to cloud, DevOps tooling, real‑time monitoring (Geneos/ITRS/Splunk or similar) and incident/problem management tools (ServiceNow or similar).
• Python/shell scripting or similar scripting for automation or support tasks.
• Strong analytical, organizational and detail orientation; able to plan workload, document clearly and model to use spreadsheets.
• Positive attitude, keen to learn, effective under stress and tight timelines; clear verbal and written communication across tech, operations and business partners.
• Prior or strong interest in financial products, markets and related workflows.
• 5‑8 years’ experience preferred in application support role.

Education

• Bachelor’s/University degree or equivalent experience.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.