Office jobs in Singapura
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THE SUPREME HR ADVISORY PTE. LTD.
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THE SUPREME HR ADVISORY PTE. LTD.
Senior Guest Relations Executive (Front Office)
Resumo da oferta
A luxury hotel in Singapore is seeking a Guest Relations Officer to ensure excellent service and guest satisfaction. Responsibilities include welcoming guests, handling check-ins and complaints, and providing information about hotel facilities and local attractions. The ideal candidate has a Diploma in Hospitality/Tourism and preferably a year of relevant experience. Knowledge of the Opera system is a plus. This role requires working on rotating shifts including weekends.
Qualificações
- At least a Diploma in Hospitality/Tourism or related courses is preferred.
- Preferably 1 year of relevant experience in hospitality industry.
- Knowledge of Opera system will be an added advantage.
- Pleasant disposition with good interpersonal skills.
- Able to work on rotating shifts including weekends and public holidays.
Responsabilidades
- Welcome guests upon arrival and check-in according to established standards.
- Provide courteous and efficient service, complying with guest requests.
- Check out guests courteously and accurately.
- Handle guest complaints promptly and report to the Duty Manager.
- Be familiar with hotel facilities and functions as well as city attractions.
- Maintain good guest relations with in-house guests.
Conhecimentos
Formação académica
Ferramentas
- Welcome guests upon arrival and check-in according to established standards and procedures.
- To provide courteous and efficient service and if possible comply with each and every guest request.
- Check out guests courteously and accurately.
- Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
- Maintain good guest relations with in-house guests at all times.
- Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.
- Preferably 1 year of relevant experience in hospitality industry.
- Knowledge of Opera system will be an added advantage.
- Pleasant disposition with good interpersonal skills.
- Able to work on rotating shifts including weekends and public holidays.
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.