Senior Guest Relations Executive (Front Office)

THE FULLERTON BAY HOTEL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Guest Relations Officer to ensure excellent service and guest satisfaction. Responsibilities include welcoming guests, handling check-ins and complaints, and providing information about hotel facilities and local attractions. The ideal candidate has a Diploma in Hospitality/Tourism and preferably a year of relevant experience. Knowledge of the Opera system is a plus. This role requires working on rotating shifts including weekends.

Qualifications

• At least a Diploma in Hospitality/Tourism or related courses is preferred.
• Preferably 1 year of relevant experience in hospitality industry.
• Knowledge of Opera system will be an added advantage.
• Pleasant disposition with good interpersonal skills.
• Able to work on rotating shifts including weekends and public holidays.

Responsibilities

• Welcome guests upon arrival and check-in according to established standards.
• Provide courteous and efficient service, complying with guest requests.
• Check out guests courteously and accurately.
• Handle guest complaints promptly and report to the Duty Manager.
• Be familiar with hotel facilities and functions as well as city attractions.
• Maintain good guest relations with in-house guests.

Skills

Interpersonal skills

Customer service

Problem solving

Education

Diploma in Hospitality/Tourism or related courses

Tools

Opera system

Job description

Job Description:

• Welcome guests upon arrival and check-in according to established standards and procedures.
• To provide courteous and efficient service and if possible comply with each and every guest request.
• Check out guests courteously and accurately.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Maintain good guest relations with in-house guests at all times.

Job Requirement:

• Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.
• Preferably 1 year of relevant experience in hospitality industry.
• Knowledge of Opera system will be an added advantage.
• Pleasant disposition with good interpersonal skills.
• Able to work on rotating shifts including weekends and public holidays.