Senior Integrations Engineer

SWIRE SHIPPING PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading logistics firm is seeking an Integration Solutions Lead in Singapore with at least 7 years of EDI and API expertise. The role involves designing and implementing comprehensive integration solutions, ensuring efficient business processes, and leading a team of integration engineers. Candidates should possess a degree in relevant fields and demonstrate strong leadership and stakeholder management skills. This position offers a compelling opportunity to enhance operational efficiency in a collaborative work environment.

Qualifications

• 7+ years of experience in integration architecture with deep expertise in EDI and API development.
• Strong knowledge of EDI standards (X12, EDIFACT) and API protocols (REST, SOAP).
• Excellent leadership and stakeholder management skills.

Responsibilities

• Gather and analyze business requirements to improve efficiency through integration.
• Design and implement integration solutions including EDI and APIs.
• Monitor integration performance and troubleshoot issues proactively.

Skills

EDI integrations

API development

MuleSoft

SQL

Python

Cloud integration

ITIL framework

Project management

Education

University degree in Engineering, Information Systems, or related field

MBA

Tools

ServiceNow

BMC Remedy

Jira Service Management

Job description

Role Accountabilities (What is this role responsible for delivering?)

• Gather and analyze business and customer requirements to identify and prioritize opportunities to improve efficiency and processes through integration.
• Design and implement integration flows and enhancements, including EDI, APIs and/or file-based integrations.
• Develops and maintains EDI and API connections by working closely with internal and external customers and suppliers on data mapping and transactional requirements Experience with IBM Sterling Inflight a plus.
• Partner with development and design teams to support and provide oversight in designing and developing integration solutions and prototypes.
• Determine, conduct, and automate integration tests, load tests, and performance tests, including facilitating set-up of test data and accounts.
• Prepare and manage technical documentation and self-service resources on integrations.
• Proactively monitor integration performance and troubleshoot, resolve, and report integration issues to impact teams and stakeholders.
• Adhere to established development and integration processes, best practices, and standards.
• Use user and stakeholder feedback to guide the development of new products and integration enhancements.
• Defines and updates ETL documentation library on business processes.
• Participate in integration vendor and tool selection to meet business needs and support development team workflows.
• Promote a collaborative team environment and work closely with colleagues and stakeholders to achieve goals.
• Manage relationships and provides a positive primary point of contact with external software vendors.
• Interprets the business needs of the company and the clients, proactivity collaborating with teammates to deliver solutions demonstrating strong teamwork skills.
• Participates in after-hours on-call rotation.
• Provide coaching and mentorship to junior integration engineers.
• Provide direction and leadership for a team(s) of integration engineers.
• Performs other duties as needed and/or assigned.

Key Qualifications & Skills (What knowledge will ensure success in the role?)

Qualifications

• University degree or post-secondary education (engineering, information systems, data analysis or computer science) – MBA is an asset, 7+ years of experience.
• 5-7+ years of experience with EDI integrations meeting business requirements across many trading partners.
• Experience with APIs including XML and JASON a plus.
• Integration platforms
• Mulesoft, SQL, Phyton
• 3-5 years of experience in software development.
• Background in supply chain and logisticsis preferred.
• Expertise with Microsoft Office products.
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
• 7+ years of experience in integration architecture, with deep expertise in EDI, API development, and MuleSoft.
• Proven track record of designing and delivering large-scale, mission-critical integration solutions.
• Strong knowledge of EDI standards (e.g., X12, EDIFACT), API protocols (REST, SOAP), and enterprise integration patterns.
• Extensive experience with MuleSoft Anypoint Platform (architecture, deployment, management).
• Familiarity with cloud integration (AWS, Azure, GCP) and hybrid environments.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Relevant certifications (e.g., MuleSoft Certified Integration Architect) are a plus.
• Vendor/supplier management experience a plus.
• Must be able to interact effectively across multiple levels of the organization.
• In-depth knowledge of ITSM frameworks, particularly ITIL, and experience applying best practices in a real-world environment.
• Strong problem-solving abilities, with a data-driven and analytical approach to process improvement.
• Excellent communication and interpersonal skills, facilitating collaboration between technical and non-technical stakeholders.
• Demonstrated experience in managing or supporting ITSM toolsets (e.g., ServiceNow, BMC Remedy, Jira Service Management).
• Project management capabilities, with the ability to lead initiatives from conception to completion.
• Commitment to customer service excellence and continual self-improvement.
• Highly skilled problem-solving ability.
• Project management skills or general business management degree preferred but not required.
• Business management (or working with a general management framework) experience preferred.
• Knowledge and experience in executive reporting.
• Process improvement and documentation experience.
• Good in English command.

Technical Skills

ITSM Tools Expertise. (ServiceNow, BMC Remedy, Cherwell, Ivanti, Freshservice, or Jira Service Management, Managed Engine)

• Configuration, customization, and administration of these platforms.
• Workflow automation and integration with other systems.

ITIL Framework Knowledge

• Deep understanding of ITIL v4 (or v3) practices:
• Incident, Problem, Change, Release, and Configuration Management.
• Service Catalog, Service Level Management, and Continual Improvement.

ITIL certification is often required or preferred

CMDB (Configuration Management Database)

• Understanding of CMDB structure, data modeling, and relationship mapping.
• Experience with discovery tools and maintaining data integrity.
• API, Integrations & Automation knowledge.
• Automating workflows, ticket routing, and integrations.
• REST/SOAP APIs for integrating ITSM tools with other enterprise systems. (e.g., HR, Finance, DevOps tools)

DevOps & Agile Awareness

• Understanding of CI/CD pipelines and how ITSM aligns with DevOps practices.
• Experience with tools like Jenkins, Git, Ansible, or Terraform is a plus.

Data Analysis & Reporting

• Building dashboards and reports using Power BI or native ITSM reporting tools.
• KPI tracking for SLAs, MTTR, ticket volumes, etc.

Security, Audit & Compliance Awareness

• Knowledge of ISO 20000, ISO 27001, GDPR, or other relevant standards.
• Understanding of access controls, audit trails, and compliance reporting.

Professional Skills

Communication Skills

• Clear and concise verbal and written communication
• Ability to translate technical issues into business language
• Writing service documentation, reports, and incident summaries

Stakeholder Management

• Engaging with internal and external stakeholders
• Managing expectations and ensuring alignment with SLAs
• Escalation handling and conflict resolution

Problem-Solving & Analytical Thinking

• Root cause analysis (RCA) and trend identification
• Decision-making under pressure (especially during major incidents)
• Continuous improvement mindset

Customer Service Orientation

• Empathy and active listening
• Managing user satisfaction and feedback loops
• Service excellence and user experience (UX) focus

Process Orientation

• Strong understanding of ITIL processes and how they interrelate
• Ability to design, document, and optimize service processes
• Governance and compliance awareness

Collaboration & Teamwork

• Working across cross-functional teams (e.g., DevOps, Security, Infrastructure)
• Facilitating meetings like CABs (Change Advisory Boards) or post-incident reviews
• Supporting a culture of shared responsibility

Time & Priority Management

• Managing multiple incidents, changes, or service requests simultaneously
• Prioritizing based on business impact and urgency
• Meeting SLA and OLA targets

Leadership & Influence (for senior roles)

• Driving service improvement initiatives
• Mentoring junior team members
• Influencing without authority across departments

Adaptability & Resilience

• Handling high-pressure situations like major incidents or outages
• Adapting to evolving technologies and business needs
• Managing change effectively

Documentation & Reporting

• Creating SOPs, knowledge base articles, and service reports
• SLA/KPI reporting and service reviews
• Audit readiness and compliance documentation

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Swire Shipping is committed to ensuring equal equitable access and participation for persons who experience disability. SSL is committed to treating persons with disability in a way that allows them to maintain their dignity and independence. Reasonable adjustments can be made upon request based on understanding of those accommodations.

Across Swire Shipping, we seek to create a supportive and inclusive environment that embraces individuality and recognise the benefits that these differences make. We do this by ensuring that all individuals are treated with respect and understanding and actively promote Equal Employment Opportunity (EEO) and do not tolerate discrimination, harassment, bullying, retaliation or intimidation of any kind. We are committed to driving the strategy, policies and accountability to build and sustain a diverse global workforce, through equitable processes and systems where everyone can contribute their very best.