NTL Admin Assistant/Operator Changi airport

RUSH LOGISTICS & SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics and services company is seeking candidates for a role assisting special passengers at Changi Airport. Responsibilities include transporting and supporting passengers with special needs, liaising with airline staff, and providing high-quality customer service. Candidates should be adaptable, possess good communication skills, and be willing to work in a fast-paced environment, with training provided for applicants with no prior experience. Flexibility for day and night shifts is required.

Benefits

Training provided

Overtime opportunities

Qualifications

• Ability to read, write and converse in English is essential.
• Good interpersonal and communication skills required.
• Strong customer service skills and adaptable to changes.

Responsibilities

• Assist passengers requiring special assistance at Changi Airport.
• Ensure passengers are taken to the correct destination.
• Provide excellent customer service and attend to enquiries.

Skills

English language proficiency

Interpersonal skills

Customer service skills

Teamwork

Job description

• Assist designated airlines with transporting special passengers (NTL- Not To Land, UM - Unaccompanied Minor, Deportee, Offload) to and from the immigration office and flight gates at Changi Airport.
• Assist designated airlines with completion and submission of flight documents/administrative work.
• Assist and transport passengers requiring special assistance (hearing/visually impaired passengers) at Changi Airport.
• To identify passenger's name, flight information, date, and special service request details, to ensure special needs passengers are taken to the correct destination.
• To communicate and liaise with airline staff, immigration officers and other airport staff when required.
• Attend to passengers' enquiries and provide passengers with an excellent customer service experience.
• Be compliant and adhere to SOP and safety standards.
• Any other ad hoc matters assigned by management.
• Ability to read, write and converse in English.
• Good interpersonal and communication skills.
• Good customer service skills.
• Adaptable to change and a good team player.
• Physically fit and comfortable with walking long distances.
• Comfortable with basic paperwork.
• Comfortable with a fast‑paced working environment.
• Training will be provided, no experience needed.
• May be required to do overtime (OT), when needed.
• Available to work both day and night shifts.