A leading technology company in Singapore is seeking a Technical Support Specialist to provide troubleshooting and maintenance tasks. The role involves delivering technical support via various channels, training users on best practices, and occasional on-site support. Ideal candidates should have a background in IT and be fluent in English and Mandarin. Fresh graduates are encouraged to apply with training provided.
Qualifications
Fresh graduates are welcome; training will be provided.
Prior experience in support roles such as IT support or network engineer is an advantage.
Experience in configuring or designing Jira workflows will be an advantage.
Responsabilités
Perform software and hardware troubleshooting, log issues for level 2 support.
Provide technical support via phone, chat, ticketing system, and in person.
Perform maintenance tasks including hardware maintenance and software housekeeping.
Provide training for end-users on system usage and best practices.
Willing to travel on-site within Singapore to provide support.
Connaissances
Troubleshooting
Technical Support
Fluent in English and Mandarin
Formation
ITE / Diploma in Engineering or IT
Outils
Jira ticketing system
Description du poste
Responsibilities
Troubleshooting: Perform software and hardware troubleshooting, accurately log issues for level 2 support if necessary.
Technical Support: Provide technical support via phone, chat, ticketing system, and in person.
Maintenance Tasks: Perform maintenance tasks including hardware maintenance and software housekeeping.
Training: Provide training for end-users on system usage and best practices.
On-site Support: Willing to travel on-site within Singapore to provide support to clients.
Requirements
Education: ITE / Diploma in Engineering or Information Technology preferred but not essential. Fresh graduates are welcome; training will be provided.
Preferred Experience: Prior experience in support roles such as IT support, network engineer or customer-facing roles will be an advantage.
Experience in configuring or designing Jira ticketing system workflows will be an advantage.
Language Skills: Fluent in English and Mandarin.
*We regret that only shortlisted candidates will be notified.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.