Senior IT Support Engineer

IOTEQ SYSTEMS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking a Technical Support Specialist to provide troubleshooting and maintenance tasks. The role involves delivering technical support via various channels, training users on best practices, and occasional on-site support. Ideal candidates should have a background in IT and be fluent in English and Mandarin. Fresh graduates are encouraged to apply with training provided.

Qualifications

• Fresh graduates are welcome; training will be provided.
• Prior experience in support roles such as IT support or network engineer is an advantage.
• Experience in configuring or designing Jira workflows will be an advantage.

Responsibilities

• Perform software and hardware troubleshooting, log issues for level 2 support.
• Provide technical support via phone, chat, ticketing system, and in person.
• Perform maintenance tasks including hardware maintenance and software housekeeping.
• Provide training for end-users on system usage and best practices.
• Willing to travel on-site within Singapore to provide support.

Skills

Troubleshooting

Technical Support

Fluent in English and Mandarin

Education

ITE / Diploma in Engineering or IT

Tools

Jira ticketing system

Job description

Responsibilities

• Troubleshooting: Perform software and hardware troubleshooting, accurately log issues for level 2 support if necessary.


• Technical Support: Provide technical support via phone, chat, ticketing system, and in person.


• Maintenance Tasks: Perform maintenance tasks including hardware maintenance and software housekeeping.


• Training: Provide training for end-users on system usage and best practices.


• On-site Support: Willing to travel on-site within Singapore to provide support to clients.

Requirements

• Education: ITE / Diploma in Engineering or Information Technology preferred but not essential. Fresh graduates are welcome; training will be provided.


• Preferred Experience: Prior experience in support roles such as IT support, network engineer or customer-facing roles will be an advantage.


• Experience in configuring or designing Jira ticketing system workflows will be an advantage.


• Language Skills: Fluent in English and Mandarin.

*We regret that only shortlisted candidates will be notified.