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Director of Client Partnerships
Job summary
A marketing solutions company in Singapore is seeking a Director of Client Partnerships to oversee client servicing and lead a team of 7. This role is crucial for driving client satisfaction and operational excellence across key accounts. Candidates should have 8–12+ years of experience in account management or marketing and possess strong leadership and communication skills. The position also involves fostering client relationships and developing business growth strategies.
Qualifications
- 8–12+ years of experience in account management, marketing, digital, or agency roles.
- Proven experience leading teams and managing complex, multi-channel accounts.
Responsibilities
- Act as the primary senior contact for key strategic clients.
- Lead and manage a team of 7, including Account Managers and Campaign Strategists.
- Identify upsell, cross-sell, and expansion opportunities across assigned accounts.
- Oversee campaign planning, execution, optimization, and reporting.
Skills
Education
Director of Client Partnerships oversees the full client servicing function and leads a team of 7 account managers and campaign strategists. This role is responsible for driving client satisfaction, strategic growth, and operational excellence across all key accounts. Director of Client Partnerships works closely with cross-functional teams to deliver impactful marketing solutions and ensure top-tier execution.
- Act as the primary senior contact for key strategic clients.
- Build strong client partnerships by understanding business challenges, goals, and industry landscape.
- Lead strategic planning, quarterly reviews, and long-term growth discussions.
- Manage escalations, contract negotiations, and ensure high client satisfaction.
- Lead and manage a team of 7, including Account Managers and Campaign Strategists.
- Provide coaching, mentorship, workflow guidance, and performance reviews.
- Ensure the team delivers high-quality work, meets KPIs, and follows best practices.
- Foster collaboration between accounts, strategy, media, creative, and operations teams.
- Identify upsell, cross-sell, and expansion opportunities across assigned accounts.
- Develop annual account plans, revenue targets, and profitability forecasts.
- Review scopes, budgets, and margins to ensure financial health of each account.
- Support new business pitches as needed.
- Oversee campaign planning, execution, optimization, and reporting.
- Ensure deliverables meet strategic objectives, timelines, and quality standards.
- Work with strategists to integrate insights, data, and performance learnings.
- Drive problem-solving and proactively mitigate risks or bottlenecks.
- Provide strategic recommendations backed by market insights and data.
- Stay updated on digital trends, media innovations, and industry shifts.
- Translate insights into actionable strategies for clients and internal teams.
- Bachelor’s degree in Marketing, Business, Communications, or related field.
- 8–12+ years of experience in account management, marketing, digital, or agency roles.
- Proven experience leading teams and managing complex, multi-channel accounts.
- Strong leadership and people management capabilities.
- Excellent communication, negotiation, and client-facing skills.
- Strategic thinker with strong analytical and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong understanding of digital marketing, campaign strategy, and project delivery.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.