Front Desk & Customer Service Officer (Renewable 1-Year Contract) | Up to $3.5K + Bonus | Sin M[...]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory services company in Singapore is seeking a Customer Service cum Receptionist. The successful candidate will manage front desk responsibilities, assist in customer service, and promote automobile services. A professional attitude, strong communication skills, and the ability to work in a team are essential. This role requires flexibility with working hours, as well as a customer-first approach in all interactions. Competitive salary and bonus opportunities are provided.

Benefits

Lunch and tea meals provided

Bonus opportunities

Qualifications

• At least 1 year of experience in customer service or front desk roles.
• Ability to maintain a neat and professional appearance.
• Willingness to follow company guidelines for attire.

Responsibilities

• Serve as the first point of contact for customers and visitors.
• Manage incoming calls and assist with service bookings.
• Promote company services and achieve sales targets.
• Perform administrative tasks and maintain records.

Skills

Professional attitude

Customer service skills

Organizational skills

Communication skills

Job description

Customer Service cum Receptionist [ 1 Year Renewable Contract ]

• Working Days: 5 Days Alternate Saturday, 9am-6pm / 9am-3pm
• Salary: $2,500 - $3,500 + Bonus
• Lunch & Tea meals are provided
• Location: Sin Ming Autocity (Bishan / Upper Thomson)

WA ME 9735 4019 for more Customer Service role

1. Front Desk & Reception Duties

• Serve as the first point of contact for all walk-in customers, visitors, and callers.
• Greet customers with professional attitude and provide courteous assistance.
• Manage incoming calls and route them to relevant departments.
• Handle incoming / outgoing mail, parcels, and courier coordination.
• Maintain a clean, organized, and professional reception area.

2. Professional Appearance & Attire

• Maintain a neat, clean, and professional appearance at all times.
• Wear appropriate business attire as per company guidelines (formal or business casual).

3. Customer Service & Follow-Up Responsibilities

• Proactively call customers to remind them of regular vehicle servicing schedules.
• Provide appointment reminders to customers one day before their scheduled service.
• Explain the importance of timely car maintenance for safety, reliability, and long-term cost savings.
• Assist customers with booking service appointments and answering basic enquiries.
• Maintain strong customer relationships through consistent after-sales follow-up.

4. Sales Support, Lead Generation & Target Achievement

• Contact customers to collect details for quotations and service proposals.
• Promote Company's Automobile services, packages, and ongoing promotions.
• Proactively generate leads and help achieve monthly sales targets.
• Seek practical ways to hit targets instead of focusing on challenges or complaints.
• Identify opportunities to improve customer engagement and revenue growth.

5. Review & Testimonial Engagement

• Encourage satisfied customers to leave reviews and testimonials.
• Guide customers through the review process and maintain feedback records.
• Support initiatives to enhance the company’s online reputation.

6. Marketing Support & Media Appearance

• Provide ideas and suggestions to support the marketing team’s campaigns and initiatives.
• Be willing to appear on video content, photos, or other media as part of promotional activities.
• Promote the company’s brand image in a professional and approachable manner.

7. Administrative Support

• Perform data entry, filing, documentation, and maintain accurate records.
• Assist with appointment scheduling and office coordination.
• Manage monthly lunch orders for staff and ensure timely delivery.
• Monitor and replenish office stationery and supplies regularly.
• Support management with other administrative tasks as needed.

8. Payment & Receipt Handling

• Receive customer payments and issue receipts accurately.
• Ensure compliance with company procedures for cash and transaction handling.

9. Work Schedule & Expectations

• Willing to work 5.5 days per week (alter. Saturday)
• Expected to stay slightly later when required to accommodate customer vehicle collection.
• Demonstrate responsibility, initiative, and a customer-first attitude.
• Maintain cheerful and positive demeanor when interacting with customers at all times.

10. Driving Requirement

• Preferably able to drive and possess a valid driving license.
• Able to move or shift customer vehicles safely when required.

11. General Office Coordination

• Liaise with vendors or service providers for office needs.
• Perform any other ad-hoc tasks assigned by management.

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTDEANO:14C7279