Sales Cum Customer Services (Car maintenance service) | 1618

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service cum Receptionist for a 1-year renewable contract. This role involves various responsibilities including serving as the first point of contact for customers, managing phone calls, promoting services, and providing administration support. Candidates should possess excellent communication skills and a professional demeanor. The position offers a competitive salary of $2,500 - $3,500, along with bonuses and meal provisions.

Benefits

Lunch & Tea meals provided

Incentives for performance

Qualifications

• Ability to maintain a professional appearance.
• Strong communication skills to assist customers.
• Experience in customer service roles preferred.

Responsibilities

• Serve as the first point of contact for customers.
• Manage incoming calls and assist with inquiries.
• Promote company services and generate leads.
• Handle payment transactions and manage receipts.
• Maintain office organization and coordinate tasks.

Skills

Customer service

Communication skills

Organization

Professional appearance

Sales support

Job description

Customer Service cum Receptionist [ 1 Year Renewable Contract ]

Working Days: 5 Days Alternate Saturday, 9am-6pm / 9am-3pm

Salary: $$2,500 - $3,500 + Bonus

Lunch & Tea meals are provided

Location: Sin Ming Autocity (Bishan / Upper Thomson)

1. Front Desk & Reception Duties

• Serve as the first point of contact for all walk-in customers, visitors, and callers.
• Greet customers with professional attitudeand provide courteous assistance.
• Manage incoming calls and route them to relevant departments.
• Handle incoming / outgoing mail, parcels, and courier coordination.
• Maintain a clean, organized, and professional reception area.

2. Professional Appearance & Attire

• Maintain a neat, clean, and professional appearance at all times.
• Wear appropriate business attire as per company guidelines (formal or business casual).

3. Customer Service & Follow-Up Responsibilities

• Proactively call customers to remind them of regular vehicle servicing schedules.
• Provide appointment reminders to customers one day before their scheduled service.
• Explain the importance of timely car maintenance for safety, reliability, and long-term cost savings.
• Assist customers with booking service appointments and answering basic enquiries.
• Maintain strong customer relationships through consistent after-sales follow-up.

4. Sales Support, Lead Generation & Target Achievement

• Contact customers to collect details for quotations and service proposals.
• Promote Company's Automobile services, packages, and ongoing promotions.
• Proactively generate leads and help achieve monthly sales targets.
• Seek practical ways to hit targets instead of focusing on challenges or complaints.
• Identify opportunities to improve customer engagement and revenue growth.

5. Review & Testimonial Engagement

• Encourage satisfied customers to leave reviews and testimonials.
• Guide customers through the review process and maintain feedback records.
• Support initiatives to enhance the company’s online reputation.

6. Marketing Support & Media Appearance

• Provide ideas and suggestions to support the marketing team’s campaigns and initiatives.
• Be willing to appear on video content, photos, or other media as part of promotional activities.
• Promote the company’s brand image in a professional and approachable manner.

7. Administrative Support

• Perform data entry, filing, documentation, and maintain accurate records.
• Assist with appointment scheduling and office coordination.
• Manage monthly lunch ordersfor staff and ensure timely delivery.
• Monitor and replenish office stationery and suppliesregularly.
• Support management with other administrative tasks as needed.

8. Payment & Receipt Handling

• Receive customer payments and issue receipts accurately.

  9. Work Schedule & Expectations

  • Willing to work 5.5 days per week (alter. Saturday)
  • Expected to stay slightly later when required to accommodate customer vehicle collection.
  • Demonstrate responsibility, initiative, and a customer-first attitude.
  • Maintain a cheerful and positive demeanor when interacting with customers at all times.

  10. Driving Requirement

  • Preferably able to drive and possess a valid driving license.
  • Able to move or shift customer vehicles safely when required.

  11. General Office Coordination

  • Liaise with vendors or service providers for office needs.
  • Perform any other ad-hoc tasks assigned by management.