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1 916 postes de

Data Entry à Singapour

Client Service Officer

INNOQUEST DIAGNOSTICS PTE. LTD.

Singapour
Sur place
SGD 30 000 - 40 000
Il y a 30+ jours
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Client Service Officer
INNOQUEST DIAGNOSTICS PTE. LTD.
Singapour
Sur place
SGD 30 000 - 40 000
Plein temps
Il y a 30+ jours

Résumé du poste

A diagnostics company located in Singapore is seeking an individual to provide immediate technical support and resolve client complaints. Candidates should have excellent communication skills, a service-oriented attitude, and at least 1 year of relevant experience. A background in laboratory work is acceptable, and familiarity with Excel is desirable. Full-time commitment is required.

Qualifications

  • 1 year of relevant work experience.
  • Excellent service oriented attitude and communication skills.
  • Good command of the English language, both written and verbal.

Responsabilités

  • Provides immediate response to client's technical questions and problems.
  • Resolves client dissatisfaction by investigating complaints.
  • Maintains professional/technical knowledge through education.

Connaissances

Excellent service oriented attitude
Communication skills
Familiarity with Excel

Formation

O level or laboratory experience
Description du poste
Job Description
  • Provides immediate response to client's technical questions and problems
  • Resolves client dissatisfaction by initiating a thorough investigation of complaint, evaluates findings, and responds ASAP to client(s).
  • Resolves discrepancies in reports by consulting with technical and managerial staff
  • Assesses problem resolution for future applicability and forwards to appropriate quality assurance individual (supervisor, manager, pathologist, etc.)
  • Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars
  • Pursues referenced test result to satisfy client needs and requests
  • Assists with telephone duties
  • Assists with data entry when necessary
Job Requirements
  • 1 year of relevant work experience required for this role
  • “O” level or with laboratory experience and aptitude is acceptable.
  • Excellent service oriented attitude and communication skills required.
  • Has a good command of the English language, both written and verbal.
  • Familiarity with Excel is desirable
  • Full time hours (Able to commit 5.5 days/week)
  • Singaporeans/PR preferred
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* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.

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