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Prism+
Client Service Officer
Résumé du poste
A diagnostics company located in Singapore is seeking an individual to provide immediate technical support and resolve client complaints. Candidates should have excellent communication skills, a service-oriented attitude, and at least 1 year of relevant experience. A background in laboratory work is acceptable, and familiarity with Excel is desirable. Full-time commitment is required.
Qualifications
- 1 year of relevant work experience.
- Excellent service oriented attitude and communication skills.
- Good command of the English language, both written and verbal.
Responsabilités
- Provides immediate response to client's technical questions and problems.
- Resolves client dissatisfaction by investigating complaints.
- Maintains professional/technical knowledge through education.
Connaissances
Formation
- Provides immediate response to client's technical questions and problems
- Resolves client dissatisfaction by initiating a thorough investigation of complaint, evaluates findings, and responds ASAP to client(s).
- Resolves discrepancies in reports by consulting with technical and managerial staff
- Assesses problem resolution for future applicability and forwards to appropriate quality assurance individual (supervisor, manager, pathologist, etc.)
- Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars
- Pursues referenced test result to satisfy client needs and requests
- Assists with telephone duties
- Assists with data entry when necessary
- 1 year of relevant work experience required for this role
- “O” level or with laboratory experience and aptitude is acceptable.
- Excellent service oriented attitude and communication skills required.
- Has a good command of the English language, both written and verbal.
- Familiarity with Excel is desirable
- Full time hours (Able to commit 5.5 days/week)
- Singaporeans/PR preferred
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.