Client Service Officer

INNOQUEST DIAGNOSTICS PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A diagnostics company located in Singapore is seeking an individual to provide immediate technical support and resolve client complaints. Candidates should have excellent communication skills, a service-oriented attitude, and at least 1 year of relevant experience. A background in laboratory work is acceptable, and familiarity with Excel is desirable. Full-time commitment is required.

Qualifications

• 1 year of relevant work experience.
• Excellent service oriented attitude and communication skills.
• Good command of the English language, both written and verbal.

Responsibilities

• Provides immediate response to client's technical questions and problems.
• Resolves client dissatisfaction by investigating complaints.
• Maintains professional/technical knowledge through education.

Skills

Excellent service oriented attitude

Communication skills

Familiarity with Excel

Education

O level or laboratory experience

Job description

Job Description

• Provides immediate response to client's technical questions and problems
• Resolves client dissatisfaction by initiating a thorough investigation of complaint, evaluates findings, and responds ASAP to client(s).
• Resolves discrepancies in reports by consulting with technical and managerial staff
• Assesses problem resolution for future applicability and forwards to appropriate quality assurance individual (supervisor, manager, pathologist, etc.)
• Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars
• Pursues referenced test result to satisfy client needs and requests
• Assists with telephone duties
• Assists with data entry when necessary

Job Requirements

• 1 year of relevant work experience required for this role
• “O” level or with laboratory experience and aptitude is acceptable.
• Excellent service oriented attitude and communication skills required.
• Has a good command of the English language, both written and verbal.
• Familiarity with Excel is desirable
• Full time hours (Able to commit 5.5 days/week)
• Singaporeans/PR preferred