Airfreight Logistics Coordinator

UPS Supply Chain Solutions; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global logistics provider in Singapore is seeking a Customer Service professional responsible for maintaining customer satisfaction and managing import/export operations. The ideal candidate has experience in Freight Forwarding, excellent English communication skills, and a valid driving license. This permanent role offers opportunities to grow within a Fortune Global 500 company.

Qualifications

• Experience in Freight Forwarding operations preferred.
• Valid Class 3 driving license and DG certification advantageous.
• Excellent written and verbal English skills.

Responsibilities

• Maintain customer satisfaction and respond to inquiries.
• Coordinate shipments and prepare documentation.
• Manage customer accounts and expectations.

Skills

Freight Forwarding operations

Customer service

MS Office applications

Communication skills

Education

'O' level or professional certificate/NiTEC/Diploma

Tools

Cargowise

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Responsibilities:

• Keep the pulse of customer satisfaction

• Respond to customer’s inquiries in a timely manner

• Work with internal LFS stakeholders to create an exceptional customer service experience

• Manage account/customer expectations

• Work with internal and external customers on Corrective and Preventative Actions

• Build and maintain rapport with customers to fulfill their requirements

• Manage appointed accounts and respond to inquiries in a timely manner

• Coordinate sea/air freight shipments and transport arrangement

• Book service with co-loaders for import/export and trans-shipment

• Prepare billings

• Import/export permit declarations and customs clearance

• Liaise and source for the cargo space with different airlines to plan the flights to destination

• Processing of Air & Sea – Import / Export documentations (Full-cycle) Billings / Invoicing.

• Assist with cross departmental projects when necessary

• Light office maintenance

• General operational administrative duties including data entry, filling, and scanning.

• Perform other required duties, as assigned by direct superiors.

Requirements:

• Previous experience in Freight Forwarding operations, in a similar role with Import/Export experience an advantage

• Must possess at least ‘O’ level, professional certificate/NiTEC/Diploma or Advanced/Higher/graduate Diploma in any field

• Possess of valid Class 3 driving license, DG certified and Cargowise will be an added advantage

• Excellent written / verbal English

• Proficient with MS office applications

Employee Type:

Permanent

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