Assistant Customer Service Manager - 0210

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading education enrichment provider in Singapore seeks an Assistant Centre Manager. The role involves customer service, administration, and supporting the Operations Manager. Candidates must hold at least a diploma and have relevant customer service experience. Working hours include 4 weekdays and 1 weekend, or 3 weekdays and 2 weekends, with a salary range of $3,000 to $4,000 per month.

Qualifications

• At least Diploma in any discipline is required.
• Relevant customer service-related job experience is necessary.

Responsibilities

• Attend to all walk-in customers and handle inquiries via phone and email.
• Prepare invoices and maintain the collection report.
• Assist operations manager with resource and team management.
• Prepare sales presentation kits and train staff.
• Handle administration tasks like invoices and payment collection.
• Support the operations manager with resource and team management.

Skills

Customer service

Administration

Conflict resolution

Education

Diploma in any discipline

Job description

Assistant Centre Manager (Education / Enrichment)

• Working day: 4 Weekdays + 1 Weekend / 3 Weekdays + 2 Weekends
• Working Hour: Weekdays: 10.20am - 7.20pm ; Weekends: 8.45am - 6.30pm
• Salary: $3,000 - $4,000
• Location: Tampines & Marine Parade

Job Responsibilities:

1) Customer Service

• Attend to all walk-in potential customers and existing parents, phone calls and emails promptly and professionally
• Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Upkeep of Centre’s student management system and perform audit of system regularly
• Preparation of sales presentation kits
• Training of new and existing customer service executive

2) Administration

• Prepare invoices and handle payment collection
• Prepare debtors listings and send reminders for late payment
• Maintain petty cash and prepare daily collection report
• Assist the operation manager manager with resource management and team management
• Perform ad-hoc duties or projects assigned by the operations manager.

3) Support for Operations Manager

• Work with various stakeholders to resolve any conflicts or issues

Job Requirement:

• At least Diploma in any discipline (Full time)
• Relevant customer service-related job experience

Interested applicants may click apply or send your resume via WA to #85459936 (Liora) for faster response :)

Chow Zi Xin | EA R25157767

The Supreme HR Advisory | Reg No: 14C7279