CUSTOMER SERVICE MANAGER

LUCKY CAFES PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A local food and beverage establishment in Singapore is seeking a Customer Service Manager to oversee customer service operations. This crucial role involves leading a team, monitoring customer feedback, and ensuring an exceptional dining experience. The ideal candidate will have experience in customer service management, strong leadership skills, and a passion for enhancing guest satisfaction. This position offers a dynamic environment with opportunities for professional growth.

Qualifications

• Previous experience in customer service management within the food and beverage industry.
• Strong leadership skills to motivate and inspire a team.
• Knowledge of food and beverage operations, including service techniques.

Responsibilities

• Oversee customer service operations in a Food & Beverage establishment.
• Recruit, train, and supervise front-of-house staff.
• Develop strategies to enhance the dining experience for guests.
• Ensure compliance with health and safety regulations.
• Monitor inventory levels and control costs.

Skills

Leadership

Customer Service

Communication

Problem-Solving

Interpersonal Skills

Education

Diploma or Certificate in Business Administration

Tools

Point-of-Sale (POS) Systems

Job description

Job Title

CUSTOMER SERVICE MANAGER

Occupation

EXECUTIVE

Job Description & Requirements

We are seeking a highly organized and experienced Customer Service Manager to oversee all aspects of customer service operations within our Food & Beverage establishment. The ideal candidate will possess exceptional leadership skills, a strong understanding of customer service principles, and a passion for delivering an outstanding guest experience. The Customer Service Manager will play a pivotal role in ensuring customer satisfaction, resolving issues, and driving overall business success.

Role and Responsibilities

• Recruit, train, and supervise a team of servers, Waitress and other front-of-house staff.
• Provide ongoing coaching and feedback to ensure the team delivers exceptional service.
• Foster a positive and collaborative work environment that promotes teamwork and employee morale.

Customer Experience Management

• Develop and implement strategies to enhance the overall dining experience for guests.
• Monitor customer feedback and implement improvements based on suggestions and complaints.
• Lead by example by providing outstanding customer service and resolving guest issues promptly and effectively.

Operational Efficiency

• Ensure efficient operation of service areas, including dining rooms, bars, and waiting areas.
• Coordinate with kitchen staff to ensure timely and accurate food delivery.
• Manage reservations and seating arrangements to optimize dining room capacity and flow.

Quality Control

• Ensure that food and beverages meet quality standards and are presented according to company guidelines.
• Conduct regular inspections of service areas to maintain cleanliness and organization.
• Monitor compliance with health and safety regulations and take corrective action as necessary.

Inventory and Supplies Management

• Oversee inventory levels of dining room supplies, such as utensils, glassware, and linens.
• Place orders for supplies as needed and ensure proper stock rotation.
• Monitor and control costs related to customer service operations.

Qualifications and Education Requirements

• Diploma or Certificate in Business Administration, Management, or a related discipline is often preferred.
• Previous experience in F & B or a related field.
• Excellent communication and interpersonal abilities.
• Previous experience in a customer service management role within the food and beverage industry.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication and problem-solving abilities.
• Knowledge of food and beverage operations, including service techniques and standards.
• Familiarity with point-of-sale (POS) systems
• Understanding of health and safety regulations.
• Flexibility to work evenings, weekends, and holidays as required.