Customer Service Manager

187 NORTHWEST GOLD PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A wellness studio in Singapore is seeking a customer service professional. The ideal candidate will have a passion for fitness and excellent organizational skills to manage client interactions and support studio operations. Responsibilities include greeting clients, handling inquiries, and supporting marketing initiatives. This role offers competitive salary and opportunities for professional growth within a supportive team environment.

Benefits

Competitive salary

Staff wellness perks and classes

Opportunities for professional growth

Qualifications

• Minimum 2 years of customer service experience in the fitness, wellness, or hospitality industry.
• Strong communication and interpersonal skills required.
• Excellent organizational skills and attention to detail needed.

Responsibilities

• Greet clients and provide excellent customer service.
• Manage membership inquiries and class schedules.
• Support marketing initiatives and promotions.

Skills

Customer service experience

Communication skills

Organizational skills

Interpersonal skills

Proficiency in Microsoft Office

Tools

Scheduling software

Mindbody or similar platforms

Job description

Roles & Responsibilities

Key Responsibilities

• Greet clients and provide excellent customer service both in-person and over phone / email.
• Manage membership inquiries, bookings, cancellations, and class schedules.
• Maintain accurate client records and handle payment transactions.
• Respond promptly and professionally to client feedback, concerns, or complaints.
• Support marketing initiatives and promotions, including social media engagement.
• Assist with studio operations, including inventory management and administrative tasks.
• Supervise and train junior staff (if applicable, for Manager-level role).
• Collaborate with instructors to ensure a seamless customer experience.

Requirements

• Minimum 2 years of experience in customer service, preferably in fitness, wellness, or hospitality industry.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office and / or scheduling software; experience with Mindbody or similar platforms is a plus.
• Ability to work flexible hours, including evenings and weekends.
• Passion for fitness, wellness, and promoting a healthy lifestyle.
• For Manager-level applicants : prior experience supervising a team is preferred.

What We Offer

• Competitive salary and performance incentives.
• Staff wellness perks and classes.
• Friendly and supportive team environment.
• Opportunities for professional growth in the wellness industry.