CUSTOMER SERVICE MANAGER

LUCKY CAFES PTE. LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A food and beverage establishment located in Singapore is seeking a Customer Service Manager to oversee customer service operations. Responsibilities include leading a team of servers, enhancing the guest experience, ensuring operational efficiency, and maintaining quality control. Ideal candidates should have leadership skills, a diploma in business administration, and previous experience in customer service management within the F & B industry. This role demands excellent communication and problem-solving abilities.

Qualifications

• Exceptional leadership skills to motivate and inspire a team.
• Previous experience in customer service management in F & B.
• Understanding of health and safety regulations.
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee all aspects of customer service operations.
• Recruit, train, and supervise a team of front-of-house staff.
• Develop strategies to enhance guest experience.
• Ensure efficient operation of service areas.
• Monitor compliance with health and safety regulations.

Skills

Leadership skills

Customer service principles

Communication abilities

Interpersonal skills

Problem-solving abilities

Education

Diploma or Certificate in Business Administration

Tools

Point-of-sale (POS) systems

Job description

Job Title

CUSTOMER SERVICE MANAGER

Occupation

EXECUTIVE

Job Description & Requirements

We are seeking a highly organized and experienced Customer Service Manager to oversee all aspects of customer service operations within our Food & Beverage establishment. The ideal candidate will possess exceptional leadership skills, a strong understanding of customer service principles, and a passion for delivering an outstanding guest experience. The Customer Service Manager will play a pivotal role in ensuring customer satisfaction, resolving issues, and driving overall business success.

Role and Responsibilities

Team Leadership

• Recruit, train, and supervise a team of servers, Waitress and other front-of-house staff.
• Provide ongoing coaching and feedback to ensure the team delivers exceptional service.
• Foster a positive and collaborative work environment that promotes teamwork and employee morale.

Customer Experience Management

• Develop and implement strategies to enhance the overall dining experience for guests.
• Monitor customer feedback and implement improvements based on suggestions and complaints.
• Lead by example by providing outstanding customer service and resolving guest issues promptly and effectively.

Operational Efficiency

• Ensure efficient operation of service areas, including dining rooms, bars, and waiting areas.
• Coordinate with kitchen staff to ensure timely and accurate food delivery.
• Manage reservations and seating arrangements to optimize dining room capacity and flow.

Quality Control

• Ensure that food and beverages meet quality standards and are presented according to company guidelines.
• Conduct regular inspections of service areas to maintain cleanliness and organization.
• Monitor compliance with health and safety regulations and take corrective action as necessary.

Inventory and Supplies Management

• Oversee inventory levels of dining room supplies, such as utensils, glassware, and linens.
• Place orders for supplies as needed and ensure proper stock rotation.
• Monitor and control costs related to customer service operations.

Qualifications and Education Requirements

• Diploma or Certificate in Business Administration, Management, or a related discipline is often preferred.
• Previous experience in F & B or a related field.
• Excellent communication and interpersonal abilities.
• Previous experience in a customer service management role within the food and beverage industry.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication and problem-solving abilities.
• Knowledge of food and beverage operations, including service techniques and standards.
• Familiarity with point-of-sale (POS) systems
• Understanding of health and safety regulations.
• Flexibility to work evenings, weekends, and holidays as required.