(Bt Panjang) Tuition Customer service manager

THE WRITER'S PLACE (J10) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premium creative writing institution in Singapore is seeking a manager to drive operations excellence and support student growth. You will handle recruitment, customer service, and administrative duties. The ideal candidate must be Singaporean or PR and be available for weekday evenings and Saturdays. Strong sales skills and fluency in English and Mandarin are essential. This role offers a supportive work environment, paid leave, and benefits, emphasizing work-life balance.

Benefits

CPF contribution

Paid annual leave

Paid sick leave

Paid Public Holiday

Good medical and dental benefits

Work-life balance

Qualifications

• Strictly only Singaporeans/PR may apply.
• Must be able to work tuition centre operation hours like weekday nights and Saturdays.
• Good at sales and follow up.

Responsibilities

• Recruitment and enrolment of students.
• Answering customers' enquiries and feedback.
• Provide administrative and operations support.

Skills

Sales

Customer service

Multi-tasking

Problem solving

Fluent in English and Mandarin

Organised

Self-driven

Job description

Overview

We are looking for a manager for operations excellence & student growth. Branch: Bukit Panjang

THE WRITER'S PLACE, The Specialist in Creative Writing

Premier English Writing School

THE WRITER'S PLACE has built a trusted reputation as Singapore’s specialist in English Creative Writing for primary school students since 2009. With over 5,000 students empowered and counting, it is known as The School of Writing by parents. Focused composition lessons are fun, interactive, and designed to make learning easy while driving examination success! Our top-notch curriculum helps students boost their English grades with students often improving by at least one AL band—some even making the leap from AL2 to AL1. Recognised as “Best in Honing Creative Writing Skills” by Parents World Singapore, The Writer’s Place is committed to championing young writers; nurturing mastery in English!

Job description:

Responsibilities

• Sales: Recruitment and enrolment of students
• Customer service: Answering customers' enquiries and feedback
• Administrative: Provide administrative and operations support
• Management duties
• Details to be discussed during interview

Qualifications

• Strictly only Singaporeans/PR may apply (due to quota)
• Must be able to work tuition centre operation hours, i.e., weekday nights and Saturdays
• Required to speak English and Mandarin (to liaise with Mandarin-speaking customers)
• All qualified applicants are welcome
• Excel in multi-tasking, remembering details, problem solving
• Well-spoken, enjoy speaking to customers
• Good at sales and follow up
• Self-driven, organised, confident, initiative

Work days / Location

• Tues–Fri (10am-7.30pm) & Sat (8.30am-5.30pm)
• Centre is closed: Mon, Sun, PH
• Woodlands Galaxy Community Club (5 min walk from Admiralty MRT)
• Junction10 Mall (Bukit Pajang MRT)

Job Details & Benefits

• CPF contribution
• Paid annual leave
• Paid sick leave
• Paid Public Holiday
• Good medical and dental benefits
• Work-life balance
• Centre holidays on top of annual leave
• Probation 3 months

Positions available

• Customer Service Associate, English & Writing Teacher Specialist (full-time/part-time)

Join us if you can be a driver of success! Interested candidates, please send in your resume along with Expected Salary. We regret that only shortlisted candidates will be notified.

www.thewritersplace.com.sg