Regional Client Services Manager, Banking

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a senior client service professional with extensive transaction banking experience. The role involves managing client relationships, resolving critical issues, and identifying growth opportunities within Transaction Banking. Candidates should have 7-10 years' experience in similar roles and be knowledgeable about cash management products. This position requires excellent communication skills and the ability to coordinate effectively with various stakeholders.

Qualifications

• At least 7-10 years of related transaction banking experience.
• Strong client relationship and senior stakeholder management skills.
• Knowledge of cash management products and practices.

Responsibilities

• Act as the first point of escalation for client stakeholders.
• Ensure timely resolution of critical issues with internal teams.
• Monitor recurring issues and drive process improvements.
• Respond to client requests on banking services.
• Conduct service review meetings with key clients.
• Identify cross-selling opportunities within Transaction Banking.

Skills

Client relationship management

Stakeholder management

Transaction banking knowledge

Issue resolution

Process improvement

Job description

A leading recruitment agency in Singapore is looking for a senior client service professional with extensive transaction banking experience. The role involves managing client relationships, resolving critical issues, and identifying growth opportunities within Transaction Banking. Candidates should have 7-10 years' experience in similar roles and be knowledgeable about cash management products. This position requires excellent communication skills and the ability to coordinate effectively with various stakeholders.