Customer Service Manager

CORNUCOPIA SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading asset management firm in Singapore seeks a Client Relationship Manager. The role involves managing client inquiries, ensuring compliance, and enhancing service efficiency. Candidates should have 7-10 years of experience in client-facing roles within hedge funds or private equity, along with strong communication and project management skills. Proficiency in Microsoft Office and CRM systems is essential. Join us in fostering strong partnerships and delivering exceptional client services.

Qualifications

• Minimum 7-10 years of professional experience in a client-facing role.
• Experience in Investor Relations for alternative asset managers preferred.
• Strong organizational and communication skills required.

Responsibilities

• Serve as a point of contact for existing and new clients.
• Manage in-depth client inquiries and due diligence requests.
• Assist in planning strategic client engagement events.

Skills

Stakeholder management

Presentation skills

Project management

Communication

Education

Degree in Economics, Finance, or related field

Professional qualifications (e.g., SCAQ, ICAEW)

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

CRM system

Job description

Job Responsibilities

• Serve as a point of contact for existing and new clients and respond to inquiries promptly and professionally regarding our solutions, service level agreements, and compliance protocols
• Manage and respond to in-depth client inquiries, including due diligence requests, regarding the product solutions, service level agreements, and compliance protocols
• Provide clear guidance to new and existing clients on our service frameworks and operational processes to ensure a seamless partnership
• Liaise with administrators, compliance, legal, and operations teams to ensure accurate and timely delivery of reporting documents (e.g., quarterly/annual reports)
• Maintain accurate client records in our CRM system and ensure that all client interactions and solutions adhere to internal and regulatory standards
• Proactively identify and implement improvements in our client support workflows, documentation, and internal controls to enhance efficiency and client experience
• Ensure compliance with internal standards and client obligations
• Assist in the planning and execution of strategic client engagement events, such as conferences, workshops, and exclusive client roundtables

Job Requirements

• A degree in Economics, Finance, or a related field
• Professional qualifications (e.g., SCAQ, ICAEW or equivalent) are highly regarded
• A minimum of 7-10 years of professional experience working in a highly demanding role for an alternative asset manager (i.e. a hedge fund, private equity fund, or venture capital fund), large bank, and/or fund administrator with experience working in Investor Relations
• Experience working in Accounting/Finance and/or Operations would be a plus
• Proven expertise in stakeholder management, with a track record of building and maintaining relationships with senior-level contacts, legal counsel, compliance officers and administrators
• Strong presentation skills and ability to produce compelling, accurate, and detailed materials and information for existing and prospective client; including experience creating materials with important and sensitive information
• Experience responding to Operational Due Diligence requests from institutional client
• Proficiency in Microsoft PowerPoint, Excel and Word and previous experience working with a CRM system
• High degree of organization skill, strong communication (both written and oral), and project management skills
• Able to work in a dynamic environment, with colleagues who are across multiple geographic locations, and navigate through a multi-cultural environment
• Growth mindset, entrepreneurial, highly motivated, with a can-do attitude