Customer Service Manager

CORNUCOPIA SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

A financial services firm in Singapore is seeking a Client Relationship Manager to serve as the point of contact for clients and manage inquiries related to service agreements and compliance protocols. The ideal candidate will have a degree in Economics or Finance and 7-10 years of experience in a demanding role, specifically in Investor Relations. Strong communication and stakeholder management skills are essential, alongside proficiency in Microsoft Office and CRM systems. This position offers a dynamic work environment across multiple geographies.

Qualifications

• Minimum of 7-10 years of professional experience in a demanding role for alternative asset managers.
• Proven expertise in stakeholder management and building relationships with senior contacts.
• Able to work across multiple geographic locations in a multi-cultural environment.

Responsibilities

• Serve as a point of contact for existing and new clients regarding solutions and service protocols.
• Manage in-depth client inquiries related to product solutions and compliance.
• Ensure compliance with internal standards and assist with client engagement events.

Skills

Stakeholder management

Strong presentation skills

Project management

Communication skills

Proficiency in Microsoft Office

Can-do attitude

Education

Degree in Economics, Finance, or related field

Professional qualifications (e.g., SCAQ, ICAEW)

Tools

CRM systems

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Job description

Job Responsibilities

• Serve as a point of contact for existing and new clients and respond to inquiries promptly and professionally regarding our solutions, service level agreements, and compliance protocols
• Manage and respond to in-depth client inquiries, including due diligence requests, regarding the product solutions, service level agreements, and compliance protocols
• Provide clear guidance to new and existing clients on our service frameworks and operational processes to ensure a seamless partnership
• Liaise with administrators, compliance, legal, and operations teams to ensure accurate and timely delivery of reporting documents (e.g., quarterly/annual reports)
• Maintain accurate client records in our CRM system and ensure that all client interactions and solutions adhere to internal and regulatory standards
• Proactively identify and implement improvements in our client support workflows, documentation, and internal controls to enhance efficiency and client experience
• Ensure compliance with internal standards and client obligations
• Assist in the planning and execution of strategic client engagement events, such as conferences, workshops, and exclusive client roundtables

Job Requirements

• A degree in Economics, Finance, or a related field
• Professional qualifications (e.g., SCAQ, ICAEW or equivalent) are highly regarded
• A minimum of 7-10 years of professional experience working in a highly demanding role for an alternative asset manager (i.e. a hedge fund, private equity fund, or venture capital fund), large bank, and/or fund administrator with experience working in Investor Relations
• Experience working in Accounting/Finance and/or Operations would be a plus
• Proven expertise in stakeholder management, with a track record of building and maintaining relationships with senior-level contacts, legal counsel, compliance officers and administrators
• Strong presentation skills and ability to produce compelling, accurate, and detailed materials and information for existing and prospective client; including experience creating materials with important and sensitive information
• Experience responding to Operational Due Diligence requests from institutional client
• Proficiency in Microsoft PowerPoint, Excel and Word and previous experience working with a CRM system
• High degree of organization skill, strong communication (both written and oral), and project management skills
• Able to work in a dynamic environment, with colleagues who are across multiple geographic locations, and navigate through a multi-cultural environment
• Growth mindset, entrepreneurial, highly motivated, with a can-do attitude