Assistant Customer Service Manager [ Enrichment Centre Operation ] 7094

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is looking for a Customer Service Executive. In this role, you will provide exceptional service to walk-in clients and handle inquiries via phone and email. Your responsibilities include managing student registrations, preparing invoices, and assisting in the overall operations. Candidates must have a minimum diploma qualification and relevant experience in customer service. This position offers a supportive work environment and opportunities for professional growth.

Qualifications

• Relevant working experience required.

Responsibilities

• Attend to all walk-in potential customers and existing parents, phone calls and emails promptly.
• Handle registration of new students and requests pertaining to courses.
• Prepare invoices and handle payment collection.
• Assist the operations manager with resource management.

Skills

Customer service skills

Communication skills

Organizational skills

Education

Minimum diploma qualification

Job description

Job Responsibilities:

Customer Service

• Attend to all walk-in potential customers and existing parents, phone calls and emails promptly and professionally

• Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Upkeep of Centre’s student management system and perform audit of system regularly
• Preparation of sales presentation kits
• Training of new and existing customer service executive

Administration

• Prepare invoices and handle payment collection

• Prepare debtors listings and send reminders for late payment
• Maintain petty cash and prepare daily collection report
• Assist the operation manager manager with resource management and team management
• Perform ad-hoc duties or projects assigned by the operations manager.

Support for Operations Manager

Work with various stakeholders to resolve any conflicts or issues

Job Requirements:

• Minimum diploma qualification
• With relevant working experience