(Wlds) Tuition Customer Service manager

THE WRITER'S PLACE (J10) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading creative writing school in Singapore is looking for a manager for operations excellence and student growth. The role requires sales and customer service expertise, alongside strong organizational skills and a proactive attitude. Responsibilities include enrolling students, managing inquiries, and providing operational support. Candidates must be Singaporean or PR and proficient in English and Mandarin. Competitive benefits including medical, dental, and annual leave provided.

Benefits

CPF contribution

Paid annual leave

Paid sick leave

Good medical and dental benefits

Work-life balance

Qualifications

• Candidates must strictly be Singaporeans or PR due to quota.
• Must be able to work tuition centre operation hours.
• Required to speak English and Mandarin for customer interactions.
• Female candidates preferred for student supervision.

Responsibilities

• Recruit and enroll students at the tuition center.
• Address customer inquiries and feedback.
• Provide administrative and operational support.
• Manage overall center operations.

Skills

Sales

Customer service

Multi-tasking

Problem solving

Well-spoken

Job description

We are looking for a manager for operations excellence & student growth.

Branch: Woodlands

Job Highlights

• No Sundays, Centre Holidays
• Yearly salary increment, Work-life balance, Medical/dental

🌟 THE WRITER'S PLACE, The Specialist in Creative Writing

🌟 Premier English Writing School

THE WRITER'S PLACE has built a trusted reputation as Singapore’s specialist in English Creative Writing for primary school students since 2009. With over 5,000 students empowered and counting, it is known as The School of Writing by parents. Focused composition lessons are fun, interactive, and designed to make learning easy while driving examination success! Our top-notch curriculum helps students boost their English grades with students often improving by at least one AL band—some even making the leap from AL2 to AL1. Recognised as “Best in Honing Creative Writing Skills” by Parents World Singapore, The Writer’s Place is committed to championing young writers; nurturing mastery in English!

Job description:

• Sales: Recruitment and enrolment of students
• Customer service: Answering customers' enquiries and feedback
• Adminstrative: Provide adminstrative and operation support
• Management duties
• Details upon interview

Job requirements:

• Strictly only Singaporeans/PR may apply (due to quota)
• Must be able to work tuition centre operation hours
• Required to speak English and Mandarin (to liaise with Mandarin-speaking customers)
• Female candiates (required to accompany girls to toilet)
• Excel in multi-tasking, remembering details, problem solving
• Well-spoken, enjoy speaking to customers
• Good at sales and follow up
• Self-driven, organised, confident, initiative

Work days/Location:

• Tues- Fri (10.00am-7.30pm ) & Sat (8.30am-5.30pm)
• Centre is closed: Mon, Sun, PH
• Woodlands Galaxy Community Club (5 min walk from Admiralty Mrt)
• Junction10 mall (Bukit Pajang Mrt)

Job Details & Benefits:

• CPF contribution
• Paid annual leave
• Paid sick leave
• Paid Public Holiday
• Good medical and dental benefits
• Work-life balance
• Centre holidays on top of annual leave
• Probation 3 months

Positions available:

• Customer Service Associate, English & Writing Teacher Specialist (full-time/part-time)

Join us if you can be a driver of success! lnterested candidates, please send inyour resume along with Expected Salary. We regret that only shortlisted candidates will be notified.

www.thewritersplace.com.sg