Customer Service jobs in Singapore

You are someone who places client relationships at the centre of your work. We are seeking a dedicated, personable Sales Manager who embodies professionalism and service excellence. You present yourself confidently, communicate clearly, and engage others with warmth and empathy. You take pride in supporting clients, anticipating their needs, resolving challenges promptly, and creating memorable customer experiences. Your ability to stay composed under pressure and build trust with clients truly sets you apart.

• Serve as the primary point of contact for all client needs, inquiries, and concerns.
• Strengthen relationships with clients to build long-term partnerships, engaging key executives and stakeholders.
• Maintain accurate client information and monitor contract updates and renewals.
• Coordinate with customers and internal cross‑functional teams to ensure timely and successful delivery of solutions.
• Develop a deep understanding of our products and services to effectively support upselling and cross‑selling.

Reporting to the Managing Director, your responsibilities include:

• Respond to customer inquiries and ensure their needs are addressed promptly.
• Build trusted advisor relationships with key accounts, stakeholders, and executive sponsors.
• Monitor account activities to ensure services align with client needs and budget.
• Maintain strong relationships with existing customers and deliver exceptional day‑to‑day service.
• Collaborate regularly with internal teams to review progress, identify improvements, and support customer satisfaction.
• Prepare progress reports for clients and management.
• Communicate the status of monthly/quarterly initiatives clearly to internal and external stakeholders.
• Forecast and track key account metrics.
• Collect and analyse data to understand customer behaviour.
• Identify upsell, cross‑sell, and renewal opportunities and keep management updated.
• Act as a customer advocate, focusing on enhancing the buying experience.
• Monitor client use of our products and solutions to ensure effectiveness.
• Work with Sales and management teams to onboard new customers and strengthen existing customer relationships.

• Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering, or a related field.
• At least 4 years of experience in account management or customer‑facing roles such as Account Manager, Key Account Manager, Sales Account Manager, or Customer Service Manager; experience in the IT sector is an advantage.
• Strong understanding of enterprise and government IT environments, particularly in networking and cybersecurity.
• Excellent critical thinking and problem‑solving skills.
• Ability to communicate, present, and influence stakeholders at all organisational levels, including executive and C‑suite.
• Proven ability to manage multiple accounts and projects simultaneously while maintaining high attention to detail.
• Solid track record of meeting or surpassing targets and receiving positive client feedback.
• Strong interpersonal skills and excellent verbal, written, and presentation abilities.
• Exceptional listening and negotiation skills.
• Ability to develop strategies and build strong rapport with customers and internal teams.
• Experience delivering client‑centric solutions tailored to specific customer needs.
• Natural relationship builder with integrity, professionalism, and reliability.
• Ability to collect, track, and analyse large volumes of data effectively.
• Self‑driven and able to excel in a performance‑oriented environment.
• Experience in bid management.
• Strong commitment to understanding client needs and providing solutions that exceed expectations.
• Able to maintain a polished, professional appearance with a confident, courteous manner in all client interactions.
• Capable of handling escalations calmly and constructively, offering solutions that preserve client trust.