Customer Experience Lead — NPS, Insights & Engagement

WECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a proactive Customer Service Executive to enhance customer experiences. The role involves improving service metrics, utilizing customer feedback for action plans, and designing initiatives that personalize service. Ideal candidates will be driven by data to shape smarter strategies while maintaining high service standards. A commitment to service excellence is essential.

Responsibilities

• Track and improve NPS and CSI scores, ensuring high service standards.
• Turn customer insights from feedback into action plans.
• Deliver reports and analytics to shape service strategies.
• Design customer engagement initiatives that enhance experiences.
• Review and refine service processes to enhance efficiency.

Job description

A recruitment agency in Singapore is seeking a proactive Customer Service Executive to enhance customer experiences. The role involves improving service metrics, utilizing customer feedback for action plans, and designing initiatives that personalize service. Ideal candidates will be driven by data to shape smarter strategies while maintaining high service standards. A commitment to service excellence is essential.