Customer Service Executive (Supply Chain/ Logistics)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Customer Service Representative to manage emails and calls, ensure customer satisfaction, and support team performance. The ideal candidate will possess a Diploma or BA in Business Administration, strong communication skills, and proficiency in Microsoft applications. This role offers the opportunity to work in a dynamic environment where your unique personality is valued.

Qualifications

• Polytechnic Diploma/BA degree in a relevant field.
• Good knowledge of Microsoft applications including Excel and Word.
• Experience in a customer service environment.

Responsibilities

• Manage customer emails and calls for delivery orders.
• Exhibit strong phone handling skills and respond to needs.
• Analyze and report on customer interaction trends.

Skills

Customer service

Communication

Emotional intelligence

Multitasking

Microsoft applications

Education

Polytechnic Diploma/BA in Business Administration or equivalent

Job description

Responsibilities

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
• Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long‑term relationships.
• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
• Foster a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate and communicate effectively with internal departments to ensure seamless service.
• Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
• Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Requirements

• Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent
• Good knowledge of Microsoft applications (Excel, Word, etc)
• Experience working in a customer service focused environment
• Ability to multitask, prioritize, and manage time effectively
• Your unique personality! A great sense of humor is an advantage.

How to Apply

Interested applicants, please click on “Apply Now” or submit your resume to [e-mail]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171