Assistant Service Manager

MAYBANK SINGAPORE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading bank in Singapore is hiring Branch Service Staff to manage daily operations, provide frontline services, and maintain excellent customer relations. Candidates should possess a relevant degree and strong interpersonal skills. This role involves working closely with management to ensure compliance and drive business growth.

Qualifications

• Degree/Diploma preferred in Banking, Business, Finance related fields.
• Excellent interpersonal and customer service skills.
• Meticulous, logical and attentive to detail.

Responsibilities

• Perform frontline duties and adhere to regulatory requirements.
• Manage controlled items and maintain good customer service.
• Support business growth and identify potential client opportunities.

Skills

Interpersonal communication

Customer service

Attention to detail

Team player

Education

Degree/ Diploma in Banking, Business, Finance or related fields

Job description

Branch Service Staff are responsible in performing daily Branch operational activities such as Over the Counter (OTC) transactions, Account On-Boarding/Servicing, Providing proper & timely solutions to clients & client referrals to business units for new services and maintain excellent customer relations in the Branch.

Service Staff are also expected to operate with the highest level of integrity as the nature of work involves dealing with high-risk instruments such as Cash & controlled stocks. Staff will work alongside Service Manager (SM) to manage risk in Branch (i.e. Transactional Risks, On Boarding Risks & Operational Risks) in Compliance with Banking & Regulatory Guidelines.

Service Staff to also support Business Growth by identifying and referring clients to relevant units for potential business opportunities, in line with Branch Targets set out by the Branch Manager (BM) & SM.

Responsibilities:

• Perform Frontline duties during daily work (Adhere to regulatory requirements and bank processes at all times)
• Upkeep & Management of Controlled Items in Care
• Upkeep & Maintain Good Customer Services for Clients in Branch

Requirements:

• Degree/ Diploma in a related field preferably (Banking, Business, Finance and related fields)
• Excellent interpersonal communication skills and customer service skills
• Meticulous, logical and attentive to details with ability to effectively manage multiple tasks.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.
• Self-motivated and driven to attain personal and branch’s goals.

Please note only shortlisted candidates will be notified.