Client Management Executive

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A recruitment agency in Singapore is seeking a proactive customer service representative to manage client communications and foster relationships. This permanent role requires a Polytechnic Diploma or BA in Business Administration, and skills in Microsoft applications. If you enjoy multitasking and have a great sense of humor, we'd love to hear from you.

Benefits

5.5 days work week

On job training provided

Qualifications

• Experience in a customer service focused environment is required.
• Ability to manage time effectively and prioritize tasks.
• A unique personality with a good sense of humor is an advantage.

Responsibilities

• Manage customer emails and calls efficiently.
• Respond swiftly to customer inquiries.
• Record inquiries and feedback for verification.
• Follow up on customer interactions to ensure satisfaction.
• Maintain accurate Proof of Delivery records.
• Provide mentorship to junior team members.

Skills

Phone handling skills

Emotional intelligence

Multitasking

Prioritization

Education

Polytechnic Diploma/BA in Business Administration or Accounting

Tools

Microsoft Excel

Microsoft Word

Job description

Highlights

• 5.5 days work week
• Permanent Role
• Location: West Region
• On job training provided

Responsibilities

• Manage customer emails and calls to coordinate and arrange efficiently.
• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
• Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.
• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
• Foster a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate and communicate effectively with internal departments to ensure seamless service.
• Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
• Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Requirements

• Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent.
• Good knowledge of Microsoft applications (Excel, Word, etc).
• Experience working in a customer service focused environment.
• Ability to multitask, prioritize, and manage time effectively
• Your unique personality! A great sense of humor is an advantage.

HOW TO APPLY

Interested applicants, kindly send your resume in MS WORD format to [e-mail] or please click on "Apply Now" and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note

Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Anthony Khoo

EA Personnel Reg No: R25158524