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Apple’s Benefits team is seeking a highly collaborative, driven, and passionate business analyst. This individual will be a key team member responsible for ensuring that benefit programs are operating in full compliance with laws, policies, and stated procedures. The successful candidate will have a proven track record of building strong, collaborative relationships with internal and external partners to ensure operational excellence across our program portfolio.RESPONSIBILITIES:- Establish operational excellence by engaging with third parties to audit the performance of benefit programs.- Build an automated workflow to inform, track and ensure timely completion of all compliance reporting and filings in coordination with program managers.- Monitor evolving legislative changes and compliance reporting with external experts to understand cost and impact of required changes.- Evaluate, recommend and implement payment integrity solution related to fraud, waste and abuse to ensure objective oversight of TPAs.- Support proposed design changes to assess administration, compliance and employee experience in coordination with design and program partners.- Participate in reviews, assessment and recommendations of future vendor request for proposals (RFPs) in collaboration with external consultants and procurementOTHER RESPONSIBILITIES:- Additional support to benefit plan managers for vendor transitions, program oversight and plan design changes.- Provide additional vendor management and administration support to program managers- Serve as liaison to Benefits Admin and People Support- Support change management of annual Open Enrollment activities including communications review, UAT testing and integration oversight- Identify process improvements and drive efficiency in administration of programs leveraging internal tools and external expertise.- Lead cross-functional risk assessments for high-priority people processes and themes.- Manage intake, documentation, and triage of regional risk and compliance issues.- Serve as the regional point of contact for incident response and crisis management programs, including escalation processes and post-incident reviews.
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