Business Analyst

MINDCHAMPS PRESCHOOL SINGAPORE PTE. LIMITED; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading educational institution in Singapore seeks a Business Analyst/Implementation Lead to spearhead the implementation of an in-house Student Enrolment System. The role requires 3-7 years of experience, excellent stakeholder management, and process mapping skills. Familiarity with tools like Jira and advanced Excel is essential. The ideal candidate will coordinate with off-shore teams, manage UAT, and ensure data quality.

Qualifications

• 3–7 years’ experience as a Business Analyst or Implementation Lead.
• Experience working with off-shore development teams across time zones.
• Strong documentation and process mapping skills.

Responsibilities

• Lead the implementation of the Student Enrolment System.
• Document requirements and define workflows.
• Plan and conduct UAT, manage defects, and track KPIs.

Skills

Business Analysis

Stakeholder Management

Process Mapping

Jira

Confluence

Communication

Tools

Excel

SQL

Job description

About the Role

Lead the end-to-end implementation and continuous improvement of our in-house Student Enrolment System across HQ and centres. You’ll turn business needs into clear requirements, coordinate delivery with engineering (including off-shore development teams), and drive user adoption and data quality.

Key Responsibilities

• Gather and document requirements (BRD/FRD, user stories, process maps).
• Define “as-is/to-be” workflows and translate them into functional specs.
• Coordinate with off-shore developers for requirements handoff, stand-ups, sprint planning, QA, and release readiness.
• Plan and run UAT, manage defects, and sign off releases.
• Support data migration (templates, cleansing, validation).
• Prepare SOPs, conduct training, and provide go-live hypercare.
• Track KPIs and produce basic operational dashboards/reports.
• Manage stakeholders, timelines, and risks across multiple centres.

Requirements

• 3–7 years’ experience as a Business Analyst/Implementation Lead.
• Proven experience working with off-shore/remote development teams across time zones; Agile/Scrum exposure.
• Strong process mapping & documentation skills; comfortable with Jira/Confluence (or similar).
• Hands-on UAT and data skills (advanced Excel; basic SQL a plus).
• Excellent communication, facilitation, and stakeholder management; flexibility for early/late calls when needed.

Nice to Have

• Experience with student enrolment/admissions or education systems.
• Knowledge of APIs/integrations, ETL, and PDPA.