Business Analyst, ServiceNow

Temus; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A digital transformation company in Singapore is seeking a skilled ServiceNow Consultant to serve as a key liaison between business stakeholders and technical teams. The ideal candidate will have a strong background in ServiceNow implementation, with at least 5 years of experience and relevant certifications. Responsibilities include analyzing business needs, facilitating process improvements, and supporting configuration and customization of ServiceNow modules. This role offers opportunities for growth in a dynamic environment.

Qualifications

• Minimum 5 years of hands-on experience working on ServiceNow platform.
• Experience with at least one ServiceNow module (e.g., CSM, ITSM, ITOM, HRSD).
• Knowledge of CMDB, Service Catalog, and Access Control Rules.

Responsibilities

• Serve as key liaison between business stakeholders and technical teams.
• Analyze and translate business needs into detailed user stories and specifications.
• Collaborate on the configuration and customization of ServiceNow solutions.

Skills

ServiceNow platform experience

ServiceNow scripting (Client Script, Business Rules, Script Includes)

Agile/Scrum experience

Excellent communication skills

Education

Certified System Administrator (CSA)

Certified Application Developer

Job description

Overview

Temus was established by Temasek in partnership with UST, to provide digital transformation solutions for the private and public sectors as we aspire to be a strategic partner in realising the Singapore Government's Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.

Responsibilities

• Serve as the key liaison between business stakeholders and technical teams to gather, document, and validate requirements for ServiceNow implementations.
• Analyze and translate business needs into detailed user stories, functional specifications, process flows, and solution designs.
• Facilitate workshops and stakeholder meetings to identify pain points and drive process improvement initiatives.
• Conduct gap analyses to compare current ServiceNow capabilities against client requirements.
• Collaborate with technical teams to support the configuration and customization of ServiceNow solutions.
• Implement and configure ServiceNow modules such as ITSM, CSM, HRSD, and ITOM to meet business objectives.
• Develop custom applications and workflows using ServiceNow Studio, Flow Designer, and JavaScript scripting.
• Translate business requirements into technical specifications and solution designs.
• Work with QA teams to define test cases, validate functionality, and ensure solution quality.
• Support user acceptance testing (UAT), assist with go-live activities, and provide post-deployment support.
• Monitor platform usage and performance, identify areas for enhancement, and contribute to roadmap planning.
• Stay current with ServiceNow releases, new features, and best practices to drive continuous improvement.

Required Skills

• Minimum 5 years of hands-on experience working on ServiceNow platform
• Strong grasp of ServiceNow scripting (Client Script, Business Rules, Script Includes).
• Experience with at least one ServiceNow module (e.g., CSM, ITSM, ITOM, HRSD).
• Knowledge of CMDB, Service Catalog, and Access Control Rules.
• Experience integrating external systems with ServiceNow (REST, SOAP APIs).
• Experience working in Agile/Scrum environments.
• Certified System Administrator (CSA) & Certified Application Developer is a must; one or more CIS certifications (ITSM, HR, CSM, etc.) is a plus.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and cross-functional teams.

Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity.

We see the diversity of our team as a strategic advantage, and we work actively to maintain it.

By applying for this role, you have read and acknowledge the data privacy statement via this link - temus.com/job-applicant-data-protection/