Warehouse jobs in Saudi Arabia

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Tier III – Escalation Specialist role in ICQA. The ICQA team is seeking an excellent individual who is interested in becoming an Escalation Specialist. The Escalation Specialist reports into the local ICQA organization and is a key link between FC’s and the Customer Service. He/She analyzes and solves operation issues that may impact customers and acts on customer issues to solve them and prevent further defects. Escalation Specialists hold responsibilities specific to the different Fulfillment Center areas to connect them for quick problem resolution. He/She will have the drive to develop themselves and enhance existing skills and knowledge and meet targets and productivity expectations in line with company goals.

• Act as the link between Customer Service and the ICQA and Operations team
• Contribute to solving operation issues to avoid impact on customers and prevent future recurrence
• Support Customer Service requests related to stuck shipments, customer complaints, catalogue errors and process issues
• Perform concession researches, analysis and escalations
• Conduct special research and deep dives, identify trends and generate reports that drive actions
• Support other Escalation Specialists as required
• Assist in ensuring successful area performance by analysis and reporting on business performance
• Research free replacements daily and provide detailed analysis of the errors
• Apply Amazon policies and guidelines related to ES role and general processes
• Support and work in the department as required
• Fully understand workflow and daily production goals

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required

• Expert in Microsoft Excel, VBA, SQL, and other databases
• Ability of having developed tools, data collection processes, and data management systems
• Ability to handle multiple, competing tasks in a deadline-driven environment

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