Area Manager, Sort Center

Afaq - Warehouse Branch (Amazon); Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

A prominent e-commerce company in Riyadh is seeking an experienced operations leader to manage Outbound parcel delivery operations. You will oversee performance, improve team efficiency, and ensure excellent customer service. The ideal candidate has over a year of management experience and a Bachelor's degree or equivalent. This role requires a flexible schedule and the ability to handle heavy loads. Competitive compensation offered.

Qualifications

• 1+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Ability to push and pull wheeled dollies loaded with products up to 100 pounds.

Responsibilities

• Manage an Outbound parcel delivery operation and oversee performance.
• Drive team efficiency while maintaining excellent customer service.
• Manage staffing plans, schedules, and quality initiatives.

Skills

Employee management

Performance management

Process improvement

Lean techniques

Education

Bachelor’s degree or equivalent

Job description

Description

Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

We are making significant investments for the long term – building our Fulfillment and Transportation infrastructure as well as the leadership team. As we continue to grow, we are keen to speak to experienced operators. These fast-moving facilities sit at the heart of Amazon’s rapidly growing Operations network, and are where we manage our fast-moving parcels.
Your responsibilities:

At a high level, you’ll keep several consistent, major deliverables in mind, including comprehensive process and workflow optimization. We are always hungry to improve wherever they can, and in your role you’ll perform to the same standard.

As just one of your day-to-day duties, you will be managing an Outbound parcel delivery operation: this will mean you overseeing performance, and carrying out any necessary examinations at weekly, monthly and annual intervals. This will help you ensure that your colleagues and peers all operate at optimum productivity levels.

Leading on from this, you will drive towards greater team efficiency. All throughout achieving this goal, you’ll balance your team’s efforts to improve, with their steadfast commitment to excellent customer service. Together as one unit, you’ll exceed productivity goals, and ensure that Souq continues to delight the customer, and exceed expectations wherever possible.

At the more granular level, you’ll manage and coordinate staffing plans, schedules, quality initiatives and process change initiatives, as you steadily work towards attaining the Amazon Business Plan. Moreover, each and every day, you; will develop, encourage and strengthen our strong culture of Health and Safety best practices, alongside participating in cross-functional Process and Business improvement projects elsewhere in the Amazon Operations network.

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Tagged as: Fulfilment & Operations Management