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Supply Chain jobs in United States

Customer Success Manager

Customer Success Manager
Omniful
Riyadh
USD 40,000 - 70,000
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Senior SAP MM Consultant

Senior SAP MM Consultant
Fingent
Saudi Arabia
SAR 200,000 - 300,000

Assistant Manager - Purchase

Assistant Manager - Purchase
Steel Force Trading, Saudi Arabia
Dammam
USD 35,000 - 55,000

SCM Procurement Co-op Trainee (2 to 3 months) - Riyadh, Saudi Arabia

SCM Procurement Co-op Trainee (2 to 3 months) - Riyadh, Saudi Arabia
Siemens Mobility
Makkah Al Mukarramah
SAR 150,000 - 200,000

Material Planning Engineer

Material Planning Engineer
Confidential Company
Dammam
SAR 200,000 - 300,000
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Logistics Coordinators

Logistics Coordinators
Almoosa Specialist Hospital
Eastern Province
SAR 150,000 - 200,000

Mechanical Engineer Lead

Mechanical Engineer Lead
Vanderlande Industries GmbH
Riyadh
USD 50,000 - 70,000

Purchasing Officer - Tamheer

Purchasing Officer - Tamheer
H. M. Al Rugaib & Sons Trading Co. - شركة حمد محمد الرقيب و أولاده التجارية
Al Khobar
SAR 120,000 - 150,000
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Procurement Senior Manager - (DEL - 508)

Procurement Senior Manager - (DEL - 508)
Qiddiya Investment Company
Riyadh
SAR 200,000 - 300,000

Executive Director - Strategic Procurement (CHA)

Executive Director - Strategic Procurement (CHA)
Qiddiya Investment Company
Riyadh
SAR 300,000 - 500,000

Principal Services Architect - Logistics (S/4HANA)

Principal Services Architect - Logistics (S/4HANA)
SAP - Germany
Riyadh
USD 90,000 - 130,000

Procurement Engineer

Procurement Engineer
Confidential Company
Al Khobar
SAR 200,000 - 300,000

Warehouse Supervisor

Warehouse Supervisor
Almeer Saudi Technical Services
Saudi Arabia
SAR 120,000 - 150,000

Delivery Coordinator- Tamheer

Delivery Coordinator- Tamheer
H.M.Al Rugaib & Sons Trading Co. Ltd
Eastern Province
SAR 150,000 - 200,000

Mirror Line Manager

Mirror Line Manager
Koch Industries, Inc
Eastern Province
SAR 120,000 - 150,000

Manager, PTS Material Handling

Manager, PTS Material Handling
Ceer
Riyadh
SAR 120,000 - 150,000

Specialist Officer Purchasing

Specialist Officer Purchasing
alfanar Group
Riyadh
SAR 60,000 - 80,000

Procurement Manager

Procurement Manager
PwC Middle East Enterprise Solutions
Al Khobar
SAR 60,000 - 100,000

Associate - Operations

Associate - Operations
McKinsey & Company
Saudi Arabia
SAR 60,000 - 100,000

Project Coordinator - Worker Welfare

Project Coordinator - Worker Welfare
Control Risks
Tabuk
SAR 30,000 - 60,000

Operation Associate

Operation Associate
SAEQ
Jeddah
SAR 150,000 - 200,000

Procurement Specialist , SPM

Procurement Specialist , SPM
Afaq - Warehouse Branch
Riyadh
SAR 60,000 - 120,000

Purchasing Assistant

Purchasing Assistant
Lucy Electric
Eastern Province
SAR 120,000 - 150,000

Data Center Technician (Saudi National Only)

Data Center Technician (Saudi National Only)
Data Services Saudi Arabia Limited One Person Company
Riyadh
SAR 120,000 - 150,000

Data Center Technician (Saudi National Only)

Data Center Technician (Saudi National Only)
Data Services Saudi Arabia Limited One Person Company - H12
Riyadh
SAR 60,000 - 100,000

Customer Success Manager

Omniful
Riyadh
USD 40,000 - 70,000
Job description

As a Customer Success Manager (CSM) at Omniful, you will be the primary advocate and guide for our customers, helping them achieve success and maximize value from our solutions. Working as part of the Operations team, you will focus on product adoption, training, and ongoing engagement, ensuring customers derive the full benefit from Omnifuls offerings. This role works in close partnership with the Account Manager, who manages the commercial relationship, to deliver a seamless customer experience and foster long-term success.

Key Responsibilities:

  • Customer Onboarding and Adoption:
  • Lead and manage the customer onboarding process, ensuring a smooth transition and effective setup of Omnifuls solutions tailored to each customers needs.
  • Develop and deliver training programs to drive product adoption and proficiency, enabling customers to maximize the value of Omnifuls offerings.
  • Create and execute customized success plans, setting clear milestones and success metrics that align with customer goals and business objectives.
  • Customer Relationship Management:
  • Build strong, trusted relationships with key stakeholders within customer organizations, serving as their advocate and point of contact for all non-commercial matters.
  • Proactively engage with customers to understand their needs, challenges, and goals, providing strategic guidance and best practices for using Omnifuls solutions.
  • Monitor customer health metrics and conduct regular check-ins to ensure satisfaction, address issues, and identify opportunities for further product utilization.
  • Collaboration with Account Managers:
  • Work closely with the Account Manager assigned to each customer to ensure alignment on customer goals, account plans, and overall strategy.
  • Share insights and feedback regarding customer product usage, satisfaction, and potential areas for upselling or cross-selling.
  • Support the Account Managers efforts to expand the customer relationship by demonstrating the value of Omnifuls solutions in driving operational efficiency and growth.
  • Product Feedback and Improvement:
  • Gather and relay customer feedback to Product and Engineering teams, helping to shape the product roadmap and prioritize enhancements based on customer needs.
  • Collaborate with Product and Customer Support teams to resolve escalated issues, ensuring timely and effective problem resolution.
  • Customer Advocacy and Engagement:
  • Identify and cultivate customer advocates, encouraging participation in case studies, testimonials, and other customer success initiatives.
  • Organize and host webinars, workshops, and user groups to drive engagement, promote knowledge sharing, and showcase new product features.
  • Contribute to thought leadership content, such as customer success stories and best practices guides, to highlight Omnifuls impact.

Qualifications:

  • Experience: 3-5+ years in customer success, account management, or a related role within SaaS, B2B technology, or supply chain solutions.
  • Customer-Centric Approach: Deep commitment to understanding and addressing customer needs, with a focus on delivering value and ensuring long-term success.
  • Communication Skills: Exceptional verbal and written communication skills, with the ability to engage with both technical and non-technical stakeholders.
  • Project Management: Strong organizational skills and the ability to manage multiple customer engagements, balancing priorities effectively.
  • Collaboration: Experience working cross-functionally with Sales, Product, and Customer Support teams to deliver a seamless customer experience.
  • Proactive Problem-Solving: Ability to anticipate challenges, address issues quickly, and drive solutions that maximize customer satisfaction.
  • Data-Driven: Proficiency in using data and metrics to track customer health, identify trends, and inform strategic decision-making.
  • Empathy and Relationship-Building: Ability to build strong, trust-based relationships with customers, understanding their unique needs and goals.
  • Adaptability: Comfort with change and a proactive approach to learning new features, processes, and industry developments.

Why Join Omniful?

  • Impactful Work: Directly influence the growth of a fast-scaling company at the forefront of operations and supply chain management.
  • Innovative Culture: Join a team committed to continuous improvement, creativity, and excellence.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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