Client Service Executive

Crane Worldwide Logistics; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A global logistics firm in Jeddah is seeking a Logistics Coordinator to manage client orders, handle inquiries, and resolve service issues. The ideal candidate should have strong client service skills, problem-solving abilities, and a high school diploma. Experience in logistics or freight forwarding knowledge is a plus. This role requires multitasking and a quality-focused approach.

Qualifications

• 1-2 years experience as assembly line lead preferred.

Responsibilities

• Respond to orders and client inquiries.
• Resolve issues with orders and delivery dates.
• Handle client complaints and provide solutions.

Skills

Client Service skills

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation Skills

Listening

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Overview

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Other duties as assigned.

Physical Requirements

• Job may require extended sitting or standing, use of standard office equipment.

Other skills / abilities

• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task.

Education Requirements

• High School Diploma or GED.
• 0-2 years experience as assembly line lead.

Certifications and Licences

• Professional certification may be required in some areas.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.