Security Supervisor jobs in United Arab Emirates

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Job Title: Application Service Manager (ASM) for Cloud Application Services-EMEA/MEE

Location: Riyadh

Expected travel: approx.30%

What you’ll build

As an Application Service Manager (f/m/d) for Cloud Application Services Delivery Center EMEA MEE within the CAS Family, you will provide a wide range of services in SAP Cloud Application Services (CAS) for managing business process and application logic, data layers, application security, software releases, performance, integrations and adoption accelerator through a subscription.

Our application experts are engaged in the Operating Phase (Run-phase) to understand customer’s needs, helping to define and scoping elements and outcomes aiming a delivery of service excellence.

As an Application Service Manager (ASM) you will play a crucial role in driving customer engagement, promoting service excellence, and support upselling CAS offerings. You will also be responsible for managing the CAS engagement across the customer lifecycle and ensuring successful service delivery in line with customer expectations and satisfaction.

As an Application Service Manager (ASM) you will:

• Be responsible for ensuring that the CAS services provided to customers meet the highest standards of quality. (Promote CAS service quality excellence and one-stop CAS experience)
• Point out proactively optimization, innovation, adoption and potential improvements to customer
• Play a key role in driving customer engagement. Driving CAS engagement as a trailblazer and support up-sell SAP’s products and CAS service portfolio
• Be responsible for ensuring the successful execution of the CAS engagement
• Collaborate closely with other SAP stakeholders
• Be the central role in orchestrating communication end-to-end
• Oversee & Lead the entire CAS customer lifecycle, including transition, stabilization, operations, and offboarding. You will be responsible for managing the budget, ensuring service quality, and driving growth throughout the engagement.

What you bring:

• Bachelor's degree in IT & Business Management, Engineerings or a related field
• 6+ years of experience in customer account services, relationship management, or a similar role
• 3+ years of hands‑on experience in at least one SAP Solution Area (e.g - S/4 Hana – FI, MM, SuccessFactors, BTP…)
• 6+ years experience in leading (global) as project manager
• Solid experience in SAP Implementation Projects / Project Management and/or Managed Services
• Excellent documentation, communication, facilitation and interpersonal skills
• Strong problem‑solving capabilities in complex environments
• strong customer orientation, result driven and execution focus
• Very good English and Arabic-skills are a must

Where you belong:

Within Adaption Services Center (ASC), the Cloud Application Services (CAS) team is responsible for delivering high quality services to our RISE customers post go live especially in the operations phase.

Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
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Requisition ID: 436758 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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