WFM Manager: Forecasting, Scheduling & Performance

Teleperformance; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a Workforce Management Specialist to join their dynamic team. In this pivotal role, you will be responsible for developing accurate staffing forecasts and collaborating with operations to ensure optimal resource allocation. Your strong analytical and problem-solving skills will be essential in monitoring performance data and adjusting staffing levels accordingly. This position offers the chance to lead and mentor a team of professionals while implementing innovative scheduling strategies to maximize productivity. If you are passionate about workforce management and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in Business or related field required.
• Experience in workforce management in a BPO environment.

Responsibilities

• Develop staffing forecasts based on data and trends.
• Collaborate with teams to ensure resource allocation.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Leadership Abilities

Education

Bachelor's Degree in Business

Bachelor's Degree in Operations Management

Tools

Workforce Management Tools

Forecasting Software

Job description

An established industry player is seeking a Workforce Management Specialist to join their dynamic team. In this pivotal role, you will be responsible for developing accurate staffing forecasts and collaborating with operations to ensure optimal resource allocation. Your strong analytical and problem-solving skills will be essential in monitoring performance data and adjusting staffing levels accordingly. This position offers the chance to lead and mentor a team of professionals while implementing innovative scheduling strategies to maximize productivity. If you are passionate about workforce management and thrive in a fast-paced environment, this opportunity is perfect for you.