Warehouse Supervisor

DHL Supply Chain; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Johor, Malaysia, is seeking a Warehouse Operations Supervisor to support daily operations and manage warehouse staff. The ideal candidate will have experience in supervisory roles, effective communication skills, and the ability to ensure safety and security within the warehouse environment. Responsibilities include supporting service programs, updating performance reports, and handling customer inquiries. Join our team to contribute to our commitment to excellence in logistics and customer satisfaction.

Qualifications

• Ability to explain work procedures and safety rules.
• Ability to read, understand, and follow directions/instructions.
• Ability to communicate effectively with team members.

Responsibilities

• Support the warehouse operations and maintain service programs.
• Updates performance-reporting mechanisms for visibility.
• Assist in executing day-to-day operational duties.
• Assign work schedules and ensure team training.
• Ensure customer inquiries and complaints are attended to.
• Monitor incoming and outgoing shipments.
• Report daily activities to the superior.
• Guide subordinates on daily operational activity.

Skills

Communication

Team Management

Problem Solving

Safety Awareness

Education

Fresh Graduate/ SPM

2 years supervisory experience

Job description

About Us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Responsibilities

• Support the warehouse operations and maintain service programs and logistics service solutions designed to meet the requirements of a specific DHL Supply Chain Customer.
• Updates the service performance-reporting mechanisms that provide clear visibility of DHL’s performance against the commitment made to the customer.
• Assist the warehouse executive in executing day-to-day operational duties to fulfil the key metrics set by the customer.
• Assigns work schedules, ensures that team members are trained in warehouse processes and monitors their progress.
• Ensure that the customer's enquiries, requests & complaints are promptly & efficiently attended to.
• Monitor and follow up incoming and outgoing shipment.
• Monitor daily activities and report to the superior.
• Guide and advice subordinates on daily operational activity.

Requirements

• Fresh Graduate/ SPM
• 2 years supervisory experience
• Managing customer expectations of DHL service improvement and operations development in line with DHL’s ability to react to customer needs.
• Conduct investigation in the event of discovery of discrepancies in cargo.
• Ensure the safety and security of the warehouse premises is maintained by working closely with the Safety & Security Team.
• Train and guide the warehouse operation staff and new staff in the areas of discipline, safety and warehouse operations.
• Any other responsibilities as required by Management of DSC.
• Ability to explain work procedures and safety rules.
• Ability to read, understands, and follows directions/ instructions.
• Ability to communicate effectively with team members.