Warehouse Shift Manager - Sortation Centre, SPX Xpress (Bukit Raja Selatan, Shah Alam)

Shopee; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce platform is seeking an Operations Manager located in Klang City, Malaysia. The role involves managing daily warehouse operations, enhancing team performance, and ensuring compliance with service level agreements. Candidates should have experience in logistics or related fields, strong leadership skills, and a diploma in logistics or supply chain management is preferred. The position requires effective coordination with multiple stakeholders to achieve operational efficiency.

Qualifications

• Experience in warehousing, logistics, manufacturing, or related industries.
• Strong leadership and people management skills.
• Ability to promote collaboration across different departments.

Responsibilities

• Manage daily operations and workforce in the warehouse.
• Monitor team performance and ensure efficiency.
• Coordinate with multiple stakeholders and ensure smooth operations.
• Provide daily performance reports and suggest process improvements.
• Ensure compliance with health and safety standards.

Skills

Leadership

Problem solving

Team management

Collaboration

Education

Diploma in Logistics or related disciplines

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description

• Responsible for the daily operations - sortation warehouse management, and worker / shift management
• Monitoring team performance and ensuring duties are performed efficiently
• Manage multiple stakeholders - coordinate between building owner, manpower provider, and internal operation teams are running smoothly
• Ensure that the operations meet the targeted Service Level Agreement (SLA) by general management by exhibiting your problem solving and employee coaching/training skills wherever needed
• Provide daily data reports & identify potential improvements to existing processes to reduce bottlenecks & improve the efficiency of your team
• Reporting any issues that arise during the shift to management
• Ensure compliance with company policies, health, and safety standards
• Carry the Shopee Values in your work while continuously improving your output & attain a sustained level of delivery performance improvement

Requirements

• Experience in operational level from warehousing, manufacturing, logistics, fast moving good or related industries.
• Strong leadership, people management and problem solving skills, promoting collaboration and teamwork across different departments/stakeholders
• Diploma in Logistics, Business, Supply Chain Management, Engineering or relevant disciplines are preferred. Others with transferable skillsets are welcomed to apply.
• Working pattern: 45 working hours weekly, Rotational shift schedule, Overtime if required (up to 6 days)
• Working location: Bukit Raja Selatan, Shah Alam