Voice & Imaging Operations Engineer (24/7 Production Support)

Sperton Global AS; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

An established industry player is seeking a dedicated Application Support Specialist to join their dynamic team. In this pivotal role, you will provide essential Level 2 support for banking applications, ensuring timely resolution of user queries and production incidents. Your expertise will contribute to maintaining system availability and enhancing operational efficiency. If you thrive in a fast-paced environment, possess strong analytical skills, and are eager to tackle challenges head-on, this opportunity is perfect for you. Join a forward-thinking organization where your contributions will make a significant impact on banking operations both locally and internationally.

Qualifications

• 5-7 years of application support experience in the banking industry.
• Proven ability to resolve production incidents under strict time constraints.

Responsibilities

• Provide Level 2 support on user queries and production issues.
• Ensure system availability and manage incident ticket logging.

Skills

Application Support

Problem-Solving

Analytical Skills

Communication Skills

Proactive Attitude

Tools

SQL

Unix/Linux

Oracle

Java

Control-M

MS SQL Server

Microsoft IIS

Avaya Unified Communication

Job description

An established industry player is seeking a dedicated Application Support Specialist to join their dynamic team. In this pivotal role, you will provide essential Level 2 support for banking applications, ensuring timely resolution of user queries and production incidents. Your expertise will contribute to maintaining system availability and enhancing operational efficiency. If you thrive in a fast-paced environment, possess strong analytical skills, and are eager to tackle challenges head-on, this opportunity is perfect for you. Join a forward-thinking organization where your contributions will make a significant impact on banking operations both locally and internationally.