Virtual Assistant Nurse

SummitNext Technologies Sdn Bhd; Remote; MYR 20,000 - 100,000; Full time

Job summary

A healthcare technology company is seeking a proficient English-speaking Registered Nurse to serve as a Virtual Assistant in Kuala Lumpur, Malaysia. The role involves managing initial patient enquiries, conducting triage, and providing health information virtually. Ideal candidates will possess strong communication skills, a clinical background, and be comfortable working independently in a remote environment. This position offers the opportunity to make a significant impact in patient care through effective virtual communication.

Qualifications

• Fluency in English with a professional phone manner.
• Proven experience as a nurse with assessment and triage skills.
• Must have a reliable internet connection and a quiet workspace.

Responsibilities

• Conduct initial assessments of patient enquiries using clinical protocols.
• Schedule and coordinate appointments and referrals.
• Document all patient interactions in the management system.

Skills

Fluent command of written and spoken English

Strong assessment and triage skills

Comfortable using computers and phone systems

Tools

Practice management software

Job description

Position Summary

We are looking for a highly proficient English-speaking Registered Nurse to serve as a Virtual Assistant. The primary responsibility will be to manage initial patient enquiries via phone and electronic communication, conduct basic triage, provide professional health information, and coordinate care pathways. This role is ideal for a nurse who excels in communication, can work independently in a remote setting, and is passionate about delivering exceptional patient care virtually.

Key Responsibilities

• Patient Communication & Triage:
  • Conduct initial assessments of patient enquiries, symptoms, and concerns using established clinical protocols.
  • Determine the urgency of patient needs and direct them to the appropriate service (e.g., GP appointment, urgent care, emergency services).
• Administrative & Clinical Support:
  • Document all patient interactions accurately and comprehensively in the practice management system.
  • Schedule and coordinate appointments, referrals, and follow-ups as required.
  • Address general administrative queries related to services, processes, and paperwork.
• Compliance & Professionalism:
  • Practice within the full scope of your nursing qualifications and in accordance with AHPRA standards and guidelines.
  • Participate in ongoing training and maintain all necessary professional registrations and certifications.

Essential Qualifications & Skills

• Mandatory:
  • Language Proficiency: Fluent command of written and spoken English with a clear, articulate, and professional phone manner.
  • Clinical Experience: Proven experience in a clinical nursing role with strong assessment and triage skills.
  • Technical Proficiency: Comfortable using computers, phone systems, and practice management software. Must have a reliable high-speed internet connection and a dedicated, quiet workspace.
• Highly Desirable:
  • AHPRA Registration: Current and unrestricted registration as a Registered Nurse (RN) with the Australian Health Practitioner Regulation Agency.
  • Experience in telehealth, remote patient monitoring, or virtual care.