VIE - IT Service Delivery Manager(M/F/D)

AIR LIQUIDE BUSINESS SERVICES SDN BHD; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading global company in gases and services is seeking a VIE - IT Service Delivery Manager to support the EAP Cluster Business Partnering team in transforming local IT delivery models. The ideal candidate will conduct audits across various countries, collaborate on service standardization, and lead IT transformation initiatives. Applicants should possess a Master's degree in IT management and strong analytical skills. English fluency is mandatory, and knowledge of an Asian language is a plus. The role requires collaboration across a multicultural environment.

Qualifications

• Master's degree in IT Management, Business Information Systems, or Engineering.
• Strong analytical skills with the ability to map complex processes.
• Familiarity with IT Service Management (ITSM) concepts; ITIL knowledge is a plus.
• Project Management mindset: organized, autonomous, able to drive timelines.
• Proficiency in Google Workspace and comfortable with AI tools (Gemini/ChatGPT).

Responsibilities

• Conduct a comprehensive audit of local IT services across 12 EAP countries.
• Collaborate with Local Process Manager to record services in ServiceNow catalogue.
• Lead harmonization projects to deploy standardized solutions across the cluster.
• Act as SME for ITSM best practices within DDS APAC.
• Provide training and guidance on new workflows and catalog usage.

Skills

Analytical skills

Project Management

IT Service Management (ITSM)

Proficiency in Google Workspace

Education

Master's degree in IT Management, Business Information Systems, or Engineering

Tools

ServiceNow

Job description

VIE - IT Service Delivery Manager (M/F/D)

VIE - Service Delivery Manager - Regional IT Governance will operate within the Digital Delivery Services (DDS) APAC division of D&IT. This role provides strategic support to the EAP (East Asia Pacific) Cluster Business Partnering team in executing a pivotal transformation initiative: the consolidation of fragmented local IT delivery models into a unified "One Digital & IT" framework.

Key Responsibilities

• Audit & Discovery (The Investigator)
  • Conduct a comprehensive audit of local IT services across 12 EAP countries.
  • Interview local IT teams and business stakeholders to identify services outside the existing catalog.
  • Map the "As-Is" state of service delivery and highlight discrepancies.
  • Leverage Google Gemini to analyze unstructured documentation.
• Standardization & Governance (The Architect)
  • Collaborate with Local Process Manager and Service Integration Manager to record services in the ServiceNow catalogue.
  • Define SLAs and SOPs for unmapped services.
  • Collaborate with Global Infrastructure Operations to replace local redundancies with global solutions.
• Project Management & Transformation (The Driver)
  • Lead harmonization projects to deploy standardized solutions across the cluster.
  • Drive change management and adoption of the new service catalogue.
  • Monitor progress with ServiceNow dashboards and report efficiency gains.
• Stakeholder Collaboration & Governance (The Expert)
  • Act as SME for ITSM best practices within DDS APAC.
  • Provide training and guidance on new workflows and catalog usage.
  • Develop and report on KPIs and metrics for service catalogue adoption.

Required Qualifications

• Master's degree in IT Management, Business Information Systems, or Engineering.
• Strong analytical skills with ability to map complex processes.
• Familiarity with IT Service Management (ITSM) concepts; ITIL knowledge is a plus.
• Project Management mindset: organized, autonomous, able to drive timelines.
• Proficiency in Google Workspace and comfortable with AI tools (Gemini/ChatGPT).

Nice to Have

• Experience with ServiceNow or similar ITSM platforms.
• Previous exposure to IT Audit or Process Improvement methodologies (Lean/Six Sigma).
• Experience working in a multicultural/APAC environment.

Languages

English fluency is mandatory. Knowledge of an Asian language (Japanese, Korean, Mandarin, Bahasa) and French is a plus.

Additional Information

Please send your CV and motivation letter in English.

VIE Program Eligibility

Position open only for candidates eligible to the VIE program. Only applicants meeting the requirements of the French V.I.E. program will be considered. For more information, visit the France VIE program details website: https://mon-vie-via.businessfrance.fr/en/what-is-the-vie-french-international-internship-program.

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy.

EEO Statement

We welcome and consider applications from all qualified applicants, regardless of their background. Air Liquide is committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients and community stakeholders across the world.